Customer Support Engineer at KLA

Boise, Idaho, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, ElectronicsIndustries

Requirements

Bachelor’s degree in Engineering, Technology, or equivalent experience in the position offered or in a technical-related occupation
Technical military occupational specialties and training may be considered
Willingness to travel domestically and internationally on a regular basis

Responsibilities

Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites
Be the face of the company, ensuring customer satisfaction with service and maintaining the operational quality of system equipment
Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively
Provides assistance to Technical Support Engineers in resolving problems

Skills

Troubleshooting

Diagnostics

Repair

Customer Service

Technical Support

Optics

Image Processing

Motion Control

KLA

Provides process control and yield management solutions

About KLA

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to promote sustainability by committing to using 100% renewable electricity in its operations by 2030.

Milpitas, CaliforniaHeadquarters

1975Year Founded

IPOCompany Stage

Industrial & Manufacturing, EnergyIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Student Loan Assistance

Tuition Reimbursement

Wellness Program

Mental Health Support

Paid Vacation

Paid Holidays

Parental Leave

Risks

Emerging competition in solid-state battery technology may impact market share.

Rapid innovation in semiconductor processes may outpace KLA's current technology.

Potential delays in achieving renewable electricity goals could affect brand reputation.

Differentiation

KLA specializes in advanced inspection tools and metrology systems for semiconductors.

The company integrates computational analytics to enhance defect detection and yield management.

KLA is committed to sustainability, aiming for 100% renewable electricity by 2030.

Upsides

Rising demand for advanced inspection tools due to AI and IoT growth.

AI-driven predictive maintenance reduces downtime in semiconductor manufacturing.

Collaborations with cloud providers enhance data analytics and process optimization.

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