HeyGen

Customer Support Agent

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: [Not specified]
  • Job Type: Contract
  • Salary: Compensation will be determined based on work location and experience.

We are seeking a dynamic Support Agent (L2) to join our Customer Support team. This role is pivotal in solving advanced support tickets and developing efficient processing to streamline support operations. The ideal candidate will bring a proactive troubleshooting mindset and experience in customer service, using their skills to enhance our user support experience.

Key Responsibilities

  • Manage and resolve advanced support issues while providing expert guidance to our users.
  • Develop and implement efficient processes to enhance team productivity and effectiveness.
  • Monitor and report on key performance metrics to ensure targets are met and service levels are maintained.
  • Collaborate with Level 2 (L2) agents to streamline support efforts and improve resolution times.
  • Act as a point of escalation for complex support scenarios and guide agents through the resolution process.

Preferred Qualifications

  • Proven experience in customer support or a similar role, with a strong focus on service delivery.
  • Proficient in basic troubleshooting techniques; no coding experience necessary.
  • Familiarity with various platforms and the ability to quickly adapt to new technologies.
  • Demonstrated ability to lead and inspire a team in a fast-paced environment.
  • Strong communication and interpersonal skills, capable of fostering positive relationships with both team members and users.
  • A service-oriented mindset with an emphasis on efficiency and problem-solving.
  • Thrive in a fast-paced and dynamic environment.

About HeyGen

At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.

Learn more at www.heygen.com. Visit our Mission and Culture doc here.

What HeyGen Offers

  • Competitive compensation
  • Dynamic and inclusive work environment.
  • Opportunities for professional growth and advancement.
  • Collaborative culture that values innovation and creativity.
  • Access to the latest technologies and tools.

Company Information

HeyGen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at HeyGen and be part of a team that's making visual storytelling accessible to all!

Skills

Customer Support
Troubleshooting
Customer Service
Platform Adaptability
Communication
Interpersonal Skills
Team Collaboration

HeyGen

AI video editor for professional content creation

About HeyGen

HeyGen provides an AI video editor that enables users to create professional spokesperson videos without needing human actors. The platform uses AI-generated avatars, allowing users to select from various virtual actors, apply automatic translations, and choose different accents to cater to diverse audiences. This service is particularly beneficial for small businesses, educational institutions, and marketing professionals who require high-quality video content quickly and affordably. Unlike traditional video production, which can be costly and time-consuming, HeyGen streamlines the process, making it accessible to a wider range of clients. The company operates on a subscription model, offering different service levels to accommodate both small and large enterprises, ensuring a steady revenue stream while providing continuous updates and customer support. HeyGen's goal is to simplify video content creation and meet the increasing demand for engaging digital content.

Los Angeles, CaliforniaHeadquarters
2020Year Founded
$72.6MTotal Funding
SERIES_ACompany Stage
Consumer Software, AI & Machine LearningIndustries
51-200Employees

Benefits

Health Insurance
Unlimited Paid Time Off
Parental Leave
Mental Health Support
401(k) Retirement Plan

Risks

Emerging competition from AI video platforms threatens HeyGen's market share.
AI voice cloning advancements may lead to regulatory challenges for HeyGen.
HeyGen faces ethical concerns over AI-generated misinformation and identity theft.

Differentiation

HeyGen uses AI to create videos without actors, cameras, or editing.
The platform offers automatic translations and diverse accents for global audience reach.
HeyGen's subscription model provides continuous updates and customer support.

Upsides

HeyGen raised $60M in Series A, valuing the company at $500M.
Partnerships with media companies expand HeyGen's market reach and applications.
Growing demand for AI-generated video content boosts HeyGen's market potential.

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