Customer Support Specialist
VectraSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
[Remote] Customer Service and Rebate Processing Specialist at Research Innovations
United States
$40,000 – $50,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Energy, Business Process OutsourcingIndustries
Requirements
- Minimum of a high school diploma or equivalent
- Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm
- Minimum 6+ months of related work experience in a call center environment
- Proficiency in 10-key data entry from computer keyboard
- Experience with various Microsoft programs, including Word, Excel, Access
- Strong attention to detail
- Strong organizational and prioritization skills and ability to multi-task
- Excellent written and verbal communication skills
- Positive and customer-friendly outlook
- Able to follow directions as they are given
- Experience in a data entry processing and customer centric call center environment preferred
- Experience working in energy efficiency or utility fields a plus
- English and Spanish speaking
Responsibilities
- Provides basic troubleshooting and recommend solutions
- Data Entry - enters data into various database applications
- Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
- Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents
- Communicates effectively as part of team approach with other departments in servicing customers
- Provides customer service activities such as responding to emails and phone calls
- Provides exceptional customer service and call handling in a customer centric environment
- Safeguards confidential customer information
- May provide peer training to co-workers job shadowing support as assigned in area of responsibility
- Willing to support any program within the department as assigned
- Other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Customer Service and Rebate Processing Specialist position?
The salary is $17 per hour.
Is this position remote?
Yes, this is a fully remote position.
What skills are required for this role?
Required skills include proficiency in 10-key data entry, experience with Microsoft Word, Excel, and Access, strong attention to detail, excellent written and verbal communication skills, and at least 6 months of call center experience. A positive customer-friendly outlook and ability to multi-task are also essential.
What is the company culture like at Resource Innovations?
Resource Innovations is a women-led energy transformation firm focused on climate change mitigation and clean energy solutions, with a team-oriented approach emphasizing exceptional customer service in a customer-centric environment.
What makes a strong candidate for this position?
Strong candidates have 6+ months of call center experience, proficiency in data entry and Microsoft Office, plus preferred experience in energy efficiency or utility fields and bilingual English-Spanish skills.
Research Innovations
Develops technology for national security solutions
About Research Innovations
Research Innovations Inc. specializes in technology solutions for national security. The company develops and implements advanced security technologies tailored to the specific needs of government agencies and defense organizations, including military and intelligence branches. Their approach combines the expertise of operational specialists with technologists to create effective solutions that enhance security measures. Unlike many competitors, RII focuses on strong partnerships with government entities, ensuring that their products are customized and relevant to current operational challenges. The goal of Research Innovations is to drive digital transformation in national security, contributing to the safety and security of the nation through innovative technology.
Alexandria, VirginiaHeadquarters
2009Year Founded
VENTURE_UNKNOWNCompany Stage
Government & Public Sector, DefenseIndustries
201-500Employees
Benefits
Health Insurance
Flexible Work Hours
Paid Vacation
401(k) Company Match
Paid Parental Leave
Wellness Program
Risks
RII faces competition from emerging AI startups in the national security sector.
Over-reliance on government contracts poses financial risks for RII.
Rapid tech advancements may challenge RII's platform integration capabilities.
Differentiation
RII specializes in national security technology with strong government partnerships.
PRIISM platform offers advanced AI-driven analytics for decision-making in defense missions.
RII combines operational expertise with technological skills for bespoke security solutions.
Upsides
Increased demand for AI-driven tools boosts RII's market potential.
PRIISM's awardable status enhances RII's credibility in the defense sector.
RII's rapid revenue growth indicates strong business performance.
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