Customer Support Agent

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, RetailIndustries

Requirements

Candidates must have proven experience in Customer Support, preferably in e-commerce. A strong working knowledge of Gorgias and hands-on experience managing products in Shopify are required. Excellent written and spoken English communication skills, strong organizational skills, attention to detail, and the ability to multitask and work independently in a remote environment are also necessary. A positive, solution-oriented mindset focused on customer satisfaction is preferred.

Responsibilities

The Customer Support Agent will provide timely, professional, and empathetic support to customers via Gorgias, handling inquiries, order updates, returns, and refunds. Responsibilities include troubleshooting product and order-related issues, editing and adding products to the online store in Shopify, ensuring accuracy of product listings, and monitoring for recurring issues. The role also involves collaborating with the team to optimize the customer experience.

Skills

Customer Support

Gorgias

Shopify

E-commerce

Product Management

English Communication

Organization

Attention to Detail

Multitasking

Problem-Solving

Customer Service

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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