Customer Supply Chain Manager, Amazon at Harry's

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CPGIndustries

Requirements

Highly motivated and collaborative individual
Understands nuances of retail and digital supply chains
Moves quickly to solve problems
Uses data to drive prioritization and decisions
Self-starter
Detail-oriented
Analytical
Strong communicator
Capable of setting strategy and executing against it
Balance of big-picture thinking and roll-up-your-sleeves execution
Operational leader with cross-functional experience (Commercial, Demand Planning, Operations, Finance)

Responsibilities

Grow Amazon 1P & 3P businesses by identifying process opportunities and setting up operations to scale
Partner with sales team, demand planning, supply planning, and external counterparts to lead forecasting and replenishment
Serve as go-to expert on Amazon operations (fulfillment, warehousing, kitting, transportation, retailer contracts, allowances, chargebacks)
Lead Collaborative Planning, Forecasting, and Replenishment (CPFR)
Manage in-stocks and on-time/in-full (OTIF) performance
Oversee chargeback mitigation
Lead operations activities based on standard processes and data-driven insights; measure ROI for activities
Manage third-party brokers to ensure execution on channel needs and requirements
Develop reporting & scorecarding
Work cross-functionally to ensure seamless product flow from supplier to customer
Foster strong relationships and ensure flawless operational execution

Skills

Key technologies and capabilities for this role

CPFRForecastingReplenishmentSupply Chain ManagementOTIFInventory ManagementAmazon Operations

Questions & Answers

Common questions about this position

What is the work arrangement or location policy for this role?

The Harry's working model is in-office Tuesday, Wednesday, and Thursday at our beautiful 70,000 square foot SoHo office, with bagels on Wednesdays, lunch on Thursdays, fully stocked kitchens, free products, and no Zoom for some meetings.

What skills are required for the Customer Supply Chain Manager role?

The role requires being a self-starter, detail-oriented, analytical, and a strong communicator, with expertise in retail and digital supply chains, leading CPFR, managing in-stocks and OTIF performance, chargeback mitigation, and using data to drive decisions.

What is the company culture like at Harry's and Mammoth Brands?

The company maintains a small, scrappy, entrepreneurial culture even as it grows, driven by a mission to 'Create Things People Like More,' with a commitment to positive impact, serving customers, employees, and community.

What does the team structure look like for this position?

You'll be embedded within the Digital team but sit within the broader Supply Chain organization, working cross-functionally with Commercial, Demand Planning, Operations, and Finance teams.

What makes a strong candidate for this Amazon CSC Manager role?

A strong candidate is a highly motivated, collaborative operational leader who understands retail and digital supply chains, solves problems quickly, uses data-driven decisions, and fosters strong relationships with flawless execution.

Harry's

Consumer packaged goods focusing on shaving products

About Harry's

Harry's Inc. focuses on creating consumer packaged goods, starting with shaving products and expanding into other categories like personal care. Their products are designed to meet the specific needs of consumers, ensuring quality and satisfaction. The company operates through direct-to-consumer sales and retail partnerships, making their products accessible to a wide audience in the U.S., U.K., and Germany. What sets Harry's apart from competitors is their commitment to social responsibility, dedicating 1% of sales to support nonprofit initiatives. Their goal is to foster customer loyalty by providing high-quality products while also making a positive impact on communities.

New York City, New YorkHeadquarters

2013Year Founded

$461.7MTotal Funding

ACQUISITIONCompany Stage

Consulting, Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental, and vision coverage

Wellness reimbursement and incentives

401(k) matching

Flexible spending accounts

Flexible PTO policy

Parental leave

Risks

Conservative backlash over Trevor Project partnership may affect brand perception.

IPO filing could increase scrutiny and pressure from investors.

Lume acquisition may face integration challenges affecting company performance.

Differentiation

Harry's designs and manufactures its own line of razors and blades.

The company offers both a-la-carte and subscription models for its products.

Harry's operates Harry's Labs for mergers and acquisitions to drive innovation.

Upsides

Subscription models in CPG are growing, benefiting Harry's subscription services.

Eco-friendly grooming products trend offers expansion opportunities for Harry's.

Mental health awareness aligns with Harry's BetterHelp partnership, boosting brand loyalty.

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