Customer Supply Chain Analyst at Stanley Black & Decker

Towson, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Supply Chain, Industrial GoodsIndustries

Requirements

BA/BS Degree in Supply Chain Management, Business Management, Operations Management, or related field preferred
1-5 years of experience in areas such as Customer Operations, forecasting, inventory management, or supply/operations planning
Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI)
Desire to be technical using analytical tools
Process Management/Improvement mindset
Ability to lead, coach, and train peers
Clear verbal and written communication to explain issues and propose solutions to customers, sales teams, or managers
Strong analytical abilities to identify opportunities for improvement and propose solutions
Project management skills to coordinate and manage cross-functional team members
Strong problem-solving ability
Ability to work across organizational boundaries and levels

Responsibilities

Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirements, and inventory availability
Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On-time delivery, Invoice accuracy, case fill, etc
Communicate with customers by tracking orders and shipments, troubleshooting, and responding to all other questions, inquiries, and complaints in a timely fashion; meet and exceed service level expectations as defined by the customer and sales team
Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance
Monitor weekly/monthly unit fill rate and on-time delivery performance; research root causes for reliability failures and develop corrective action plans with cross-functional supply chain counterparts
Identify cost savings opportunities around case pick, full pallet ordering, and internal network optimizations
Pro-actively identify areas of potential risk of non-compliance and work with Sales, Channel, and Supply Chain functions to minimize customer impacts
Review and manage Consumption and Supply/Demand alignment
Provide Product Reservation/Allocation recommendations and management
Track and report Supply Chain Customer Compliance and develop processes and business models to mitigate compliance fines

Skills

Supply Chain Management

Order Fulfillment

Data Analysis

Demand Planning

Fill Rate Optimization

On-Time Delivery

Root Cause Analysis

Pricing Analysis

Inventory Management

Customer Communication

Shipment Tracking

Sales Terms

Lead Time Management

Stanley Black & Decker

About Stanley Black & Decker

New Britain, ConnecticutHeadquarters

1843Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Employee Stock Purchase Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Unlimited Paid Time Off

Wellness Program

Phone/Internet Stipend

Risks

Emerging Asian tool manufacturers increase competition, impacting market share and pricing.

Stricter environmental regulations may raise production costs for power tools.

Growing tool rental services could reduce individual tool purchases, affecting sales.

Differentiation

Stanley Black & Decker integrates WhisperDrive technology, enhancing product performance and market appeal.

DEWALT's POWERSHIFT system reduces CO2e emissions by up to 60%, leading in eco-friendly tools.

CRAFTSMAN's seven 2024 Pro Tool Innovation Awards highlight its industry-leading innovation.

Upsides

Partnership with WECS Renewables expands reach into the renewable energy sector.

Increased demand for eco-friendly tools boosts DEWALT's market traction in North America.

DEWALT's tool donation initiative supports tradespeople, potentially increasing brand loyalty.

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