Spreetail

Customer Success Specialist, Mandarin and English Speaking

Leighton Buzzard, England, United Kingdom

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, E-commerce, Fulfillment, RetailIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: Not specified
  • Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. This role focuses on ensuring client satisfaction and retention for Spreetail’s logistics services. The Account Manager acts as a bridge between clients and operations, facilitating communication and problem-solving. Fluency in both English and Mandarin is essential for serving the company’s client base.

Requirements

  • 2+ years of experience in customer success, account management, or logistics operations.
  • Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
  • Bachelor’s degree or equivalent experience in business or a related field.
  • Exposure to global customers and an understanding of international markets is desirable.
  • Fluent in English and Mandarin.

Responsibilities

  • Client Onboarding and Training: Schedule, train, and lead initial meetings with new clients to understand their logistics needs and goals.
  • Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address concerns.
  • Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
  • Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
  • Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date.
  • Communication: Maintain clear and consistent communication with clients regarding account status, issues, and performance.

Application Instructions

  • Apply for the position.
  • Spreetail encourages applications from individuals with diverse backgrounds and non-linear career paths, even if they don’t meet all qualifications.

Company Information

  • Website: www.spreetail.com
  • Equal Opportunity Employer: Spreetail is committed to equity and equal opportunity. Additional job opportunities can be found on the company's job board and through the Talent Community Newsletter.

Skills

Customer Success
Account Management
Logistics Operations
E-commerce
Fulfillment
Retail
Client Relationship Management
Troubleshooting
Performance Monitoring
Contract Management
SLA Management
Communication

Spreetail

Ecommerce accelerator for manufacturers' growth

About Spreetail

Spreetail accelerates ecommerce growth for manufacturers by helping them increase their online sales without adding complexity or risk. The company works with a variety of clients, from small businesses to large manufacturers, to enhance their ecommerce presence. Spreetail optimizes product listings, manages advertisements, and provides tailored insights using its proprietary technology. Their business model includes purchasing inventory from partner brands, which allows them to boost sales across major ecommerce platforms like Amazon, Walmart, and Target. With eight fulfillment centers, Spreetail offers next-day delivery to 80% of the US population and manages all customer service and returns, ensuring a smooth shopping experience. The goal of Spreetail is to invest in the success of its partners, enabling them to scale their operations efficiently.

Lincoln, NebraskaHeadquarters
2006Year Founded
$208MTotal Funding
GROWTH_EQUITY_NON_VCCompany Stage
Data & Analytics, Consumer Software, Consumer GoodsIndustries
501-1,000Employees

Benefits

Health Insurance
We Invest in You
Home Owner Bonus
Leadership Development
Paid Time Off
Work From Home + Flex Days
Milestone Program
Home Office Stipend
Donation Match
Employee Experiences
401(k)
Community Involvement
Parental Leave

Risks

Increased competition from ecommerce accelerators like Pattern and Thrasio.
Potential over-reliance on major marketplaces like Amazon and Walmart.
Integration challenges from recent acquisitions may affect operational efficiency.

Differentiation

Spreetail offers a unique blend of AI and human expertise in ecommerce.
The SmartShelf product suite optimizes listings for superior marketplace performance.
Spreetail's nationwide next-day delivery covers 80% of the US population.

Upsides

AI-driven personalization is enhancing customer loyalty and sales for Spreetail.
Integration of AI in logistics optimizes supply chain operations and reduces costs.
Spreetail's acquisition of Buy Box Experts strengthens its ecommerce accelerator capabilities.

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