Customer Success Specialist, Mandarin and English Speaking

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified
• Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. This role focuses on ensuring client satisfaction and retention for Spreetail’s logistics services. The Account Manager acts as a bridge between clients and operations, facilitating communication and problem-solving. Fluency in both English and Mandarin is essential for serving the company’s client base.

Requirements

• 2+ years of experience in customer success, account management, or logistics operations.
• Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable.
• Bachelor’s degree or equivalent experience in business or a related field.
• Exposure to global customers and an understanding of international markets is desirable.
• Fluent in English and Mandarin.

Responsibilities

• Client Onboarding and Training: Schedule, train, and lead initial meetings with new clients to understand their logistics needs and goals.
• Relationship Management: Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address concerns.
• Issue Resolution & Troubleshooting: Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately.
• Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels.
• Contract and SLA Management: Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date.
• Communication: Maintain clear and consistent communication with clients regarding account status, issues, and performance.

Application Instructions

• Apply for the position.
• Spreetail encourages applications from individuals with diverse backgrounds and non-linear career paths, even if they don’t meet all qualifications.

Company Information

• Website: www.spreetail.com
• Equal Opportunity Employer: Spreetail is committed to equity and equal opportunity. Additional job opportunities can be found on the company's job board and through the Talent Community Newsletter.