Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, E-commerce, Fulfillment, RetailIndustries
Requirements
Candidates should possess at least 2 years of experience in customer success, account management, or logistics customer-facing operations, and a Bachelor’s degree or equivalent experience in business or a related field. Fluency in both English and Mandarin is required, along with desirable experience in the 3PL, E-commerce, Fulfillment, and Retail industry and exposure to global customers and international markets.
Responsibilities
The Customer Success Specialist will schedule and lead initial meetings with new clients to understand their logistics needs and goals, conduct regular meetings with clients to review account performance and address concerns, serve as the primary point of contact for client issues, monitor key performance indicators (KPIs) for each client account, ensure all client contracts and Service Level Agreements (SLAs) are up-to-date, and manage client onboarding and training.
Skills
Customer Success
Account Management
Logistics Operations
E-commerce
Fulfillment
Retail
Client Relationship Management
Troubleshooting
Performance Monitoring
Contract Management
SLA Management
Communication
Spreetail
Ecommerce accelerator for manufacturers' growth
About Spreetail
Spreetail accelerates ecommerce growth for manufacturers by helping them increase their online sales without adding complexity or risk. The company works with a variety of clients, from small businesses to large manufacturers, to enhance their ecommerce presence. Spreetail optimizes product listings, manages advertisements, and provides tailored insights using its proprietary technology. Their business model includes purchasing inventory from partner brands, which allows them to boost sales across major ecommerce platforms like Amazon, Walmart, and Target. With eight fulfillment centers, Spreetail offers next-day delivery to 80% of the US population and manages all customer service and returns, ensuring a smooth shopping experience. The goal of Spreetail is to invest in the success of its partners, enabling them to scale their operations efficiently.
Key Metrics
Lincoln, NebraskaHeadquarters
2006Year Founded
$208MTotal Funding
GROWTH_EQUITY_NON_VCCompany Stage
Data & Analytics, Consumer Software, Consumer GoodsIndustries
501-1,000Employees