Customer Success Platform & Digital Strategy Program Mgr at Hewlett Packard Enterprise

Spring, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

First Level University Degree or equivalent combination of education & experience
Minimum 10 years’ experience in project management, customer success, digital strategy, or enterprise platform management
Certified Customer Success Management (CCSM) Level 5 preferred
PMP, Agile, or Prosci certifications are a strong plus
Proven leadership in project management
Advanced understanding of CS platforms, data architecture, and enterprise tool ecosystems
Deep expertise in customer success methodology
Ability to leverage analytics and customer insights

Responsibilities

Own the CS application strategy, roadmap, and capability development alignment with long-term business goals
Lead the design and execution of a comprehensive Digital CS strategy to drive automation, scalability, and operational excellence
Embed CS methodology into platform enhancements and release cycles, ensuring consistent application across business segments
Influence vendor roadmaps and platform innovation through strategic partnerships and business alignment
Act as a strategic liaison between CS, IT, product, and vendor teams to ensure seamless integration and execution of platform initiatives
Facilitate cross-functional collaboration to gather feedback, prioritize enhancements, and ensure platform usability and effectiveness
Champion user experience and adoption through targeted enablement, training, and support strategies
Lead enterprise-level change management initiatives to support platform rollouts, upgrades, and transformation efforts
Develop and present strategic proposals for long-term planning (LTP), funding, and innovation investments
Drive stakeholder alignment through influence, relationship-building, and data-backed decision-making

Skills

Key technologies and capabilities for this role

Customer SuccessPlatform StrategyDigital StrategyProgram ManagementNet Dollar RetentionStakeholder ManagementVendor ManagementDigital EnablementCustomer Lifetime ValueOperational EfficiencyInnovation RoadmapsTransformation

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

What are the key responsibilities for this role?

Key responsibilities include owning the CS application strategy and roadmap, leading digital CS strategy design and execution, embedding CS methodology into platform enhancements, influencing vendor roadmaps, acting as a strategic liaison across teams, facilitating cross-functional collaboration, and leading enterprise-level change management initiatives.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate is visionary and results-oriented, with skills in strategic platform evolution, cross-functional leadership, program and change management, and the ability to drive enterprise-wide adoption and innovation.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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