Director of Customer Operations
Qualified.comSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, AI & Machine LearningIndustries
Requirements
The ideal candidate should possess a Bachelor's degree in Business, Marketing, or a related field, with a minimum of 3 years of experience in operations, customer success, or a similar role within a SaaS environment. Strong analytical and problem-solving skills are essential, along with the ability to manage multiple projects simultaneously and prioritize effectively. Familiarity with CRM systems and data analysis tools is also desired.
Responsibilities
As a Customer Success Operations Specialist at Insider, you will play a key role in optimizing the customer success lifecycle, supporting the team with operational tasks, and ensuring a seamless customer experience. You will be responsible for streamlining processes, analyzing customer data, identifying areas for improvement, and collaborating with various teams to deliver exceptional customer outcomes. Additionally, you will contribute to the development and implementation of operational best practices, support customer onboarding and training, and assist in the resolution of customer inquiries and escalations.
Skills
Insider
Growth management platform for digital marketers
About Insider
Insider has created a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to effectively manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to provide personalized customer experiences, which helps in increasing engagement and boosting sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which allows for scalability and a consistent revenue stream. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to retain existing clients and attract new ones.
Istanbul, TürkiyeHeadquarters
2012Year Founded
$751MTotal Funding
SERIES_ECompany Stage
Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees