Customer Success Methodology Project Manager at Hewlett Packard Enterprise

Spring, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

First Level University Degree or equivalent combination of education & experience
Minimum 5 years’ experience in project management or customer success
Certified Customer Success Management (CCSM) Level 2 or higher preferred
PMP or Prosci certifications are a strong plus
Strategic thinking with deep knowledge in customer success frameworks and lifecycle management
Advanced project and change management capabilities, including stakeholder engagement, organizational readiness, and cross-functional collaboration
Proven expertise in developing playbooks, guides and templates aligned to brand guidelines
Exceptional communication and influence skills across executive and operational levels
Familiarity with CS platforms, digital enablement tools, and sales processes
Accountability, Active Listening

Responsibilities

Methodology Design: Develop and evolve customer success (CS) methodologies, playbooks, and lifecycle templates that align with enterprise CS strategy and segment-specific needs
Technology Enablement: Collaborate with CS App business process lead to translate methodology into scalable workflows within the CS platform
Customer Health Intelligence: Define and refine robust customer health scoring requirements to enable predictive risk identification and targeted interventions
Sales & Success Alignment: Lead cross-functional initiatives to standardize sales and success processes, driving productivity and seamless customer handoffs
Enablement & Training: Develop training content, support BU office hours, and communicate methodology updates to drive adoption
Continuous Improvement: Leverage closed-loop feedback mechanisms to iterate on CS practices, incorporating industry recognized practices and internal performance data
Governance & Quality Assurance: Monitor success metrics to ensure methodology adherence, and manage project timelines, stakeholder expectations, and communication plans to ensure successful delivery of CS transformation initiatives

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementMethodology DesignProcess StandardizationAutomationData-Driven EngagementChange ManagementCustomer Lifecycle ManagementRisk Mitigation

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

What is the salary range for this Customer Success Methodology Project Manager role?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

Key responsibilities include developing and evolving customer success methodologies and playbooks, collaborating on technology enablement, defining customer health scoring, leading cross-functional initiatives, enablement and training, continuous improvement, and governance.

What is the company culture like at Hewlett Packard Enterprise?

The culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, encourages bold moves together, and embraces career growth.

What makes a strong candidate for this Customer Success Methodology Project Manager position?

A strong candidate is innovative, results-oriented, passionate about transforming customer success operations, and skilled in architecting methodologies, driving change, and enabling teams with data-driven insights.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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