Customer Success Manager - Workvivo

Employment Type: Full-time

Position Overview

Workvivo, a digital experience platform under Zoom, is seeking Customer Success Managers to support its expansion. This role involves partnering with customers to ensure exceptional employee experience and support the growth ambitions of global organizations across various industries. You will serve as the subject matter expert and technical point of contact for employee engagement and internal communications for SMB clients. Your responsibilities will include guiding customers on best practices to increase adoption and acting as the 'voice of the customer'.

About the Team

Workvivo, a digital experience platform, is dedicated to enhancing workplace culture and promoting global employee inclusion. As part of Zoom, the platform prioritizes meaningful connections and modern collaboration to drive innovation in businesses, committed to improving employees' working lives across diverse industries and locations.

Requirements

• Excellent verbal communication skills, including one-to-one, group, and formal presentations.
• Ability to communicate technical problems to non-technical audiences.
• Lateral and strategic thinking abilities with a focus on continuous improvement.
• Proficiency in producing well-structured and clear customer-facing documentation and reports.
• Excellent competency in Customer Success techniques and approaches.
• Proactive problem-solving skills and creative thinking.
• Ability to identify and promote business benefits to clients using consultancy skills.
• Exceptional customer service skills, with high responsiveness internally and to customers.
• 5+ years of experience in a Customer Success role.

Responsibilities

• Partner with customers to ensure exceptional employee experience.
• Support the growth ambitions of global organizations.
• Act as the subject matter expert and technical point of contact for employee engagement and internal communications for SMB clients.
• Provide guidance on best practices to increase customer adoption.
• Represent the 'voice of the customer' internally.

Salary and Compensation

• Salary Range or On Target Earnings:
  • Minimum: $76,800.00
  • Maximum: $186,200.00
• Zoom has a Total Direct Compensation philosophy that considers base salary, bonus, and equity value.
• Starting pay will be based on qualifications and experience.
• A location-based compensation structure may apply, potentially resulting in different ranges for candidates in various locations.

Application Information

• Anticipated Position Close Date: 07/10/25
• Zoom offers a window of at least 5 days for applications.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style for each role (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, please let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form.