Customer Success Manager, SMB at Similarweb

Burlington, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Market IntelligenceIndustries

Requirements

Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
Track record of working in a role with a quota and proven success towards achieving that quota
Ability to identify value drivers in recurring revenue business models
Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
Results-oriented mindset with a focus on customer satisfaction, revenue growth, and a focus on retention

Responsibilities

Managing and developing long-term partnerships with customers of our Market Intelligence solution
Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention
Proactively manage the renewal process to secure timely renewals and minimize churn
Implementing strategies to increase retention and reduce attrition rates
Identifying opportunities for account expansion and revenue growth within your assigned customer base
Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage
Developing strategies from Similarweb data to help your customers reach their business goals and KPIs
Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer RetentionChurn ReductionRenewal ManagementUpsellCross-sellProduct AdoptionUser EngagementSMB Accounts

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, this is a fully remote position.

What is the salary for this position?

This information is not specified in the job description.

What experience is required for this Customer Success Manager role?

Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles is required, along with a track record of meeting quotas.

What is the company culture like at Similarweb?

Similarweb values bright, curious, practical, and good people, with team members working across the globe to revolutionize how businesses interact with the digital world.

What makes a strong candidate for this Customer Success Manager position?

Strong candidates have a results-oriented mindset, excellent interpersonal and communication skills, the ability to identify opportunities and problem-solve, and a focus on customer satisfaction, retention, and revenue growth.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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