Customer Success Manager, SMB - EMEA at Vanta

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, SaaSIndustries

Requirements

3+ years of experience in Customer Success at a SaaS company
Background in running a book of business of ~150-170 accounts
Background in running a strategic book of business
Willingness to collaborate with others and drive mutually beneficial outcomes
Self-motivated and curious: Bias for action and committed to iterating when necessary
Work effectively in a highly ambiguous, ever-changing environment
Possess clear and thoughtful communication skills, with strong critical thinking ability
Be highly empathetic to customers, with a proven track record of long-term customer retention
Experience with hitting retention targets and creating happy, healthy customers
Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Experience working in the security or compliance industry (bonus)
Fluency in German and French (bonus)

Responsibilities

Guide our customers in our Growth segment through onboarding, implementation, product adoption, and value-driven success
Work with Vanta customers across industries, functions, and stages of their customer journey in a strategic manner
Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities
Empower customers to become self-sufficient Vanta champions, solving their immediate needs while focusing on their long-term success, value realization, and retention
Monitor and prioritize your book of business based on key indicators of customer health via Catalyst, our CS platform
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform while leveraging cross-functional resources and specialized teams
Partner with your CS team to co-create plays to drive engagement across the Vanta customer base with impactful adoption and retention results
Liaise with Support to help quarterback resolutions for customer issues
Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingImplementationProduct AdoptionSecurity Best PracticesComplianceAccount ManagementCustomer RetentionRisk FlaggingExpansion Opportunities

Questions & Answers

Common questions about this position

Is this role remote or hybrid, and what's the location?

This role is hybrid in the London office, requiring 3 days per week, and is not eligible for remote work at this time.

What experience is required for the Customer Success Manager role?

Candidates need 3+ years of experience to be successful in this role.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Vanta?

Vanta has a kind and talented team, and many have been successful without prior security experience.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate combines a customer-centric approach with expertise in Vanta's products and security best practices, with 3+ years of experience.

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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