Customer Success Manager - OEM Partnerships

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Cloud Computing, SaaSIndustries

Requirements

Candidates must have a minimum of 4 years of client services, marketing, or sales experience, with a strong understanding of CDK applications and dealership operations. Proficiency in Salesforce is required, along with the ability to work and influence across all levels of a dealership. A Bachelor's degree is preferred, and the role necessitates a high sense of urgency and the ability to travel to client sites. Preferred qualifications include over 5 years of retail automotive experience and OEM experience.

Responsibilities

The Customer Success Manager will be responsible for ensuring OEM client satisfaction and success by understanding their business needs and driving the value of CDK solutions. This includes maximizing product adoption and utilization, maintaining strong relationships between CDK and OEM partners, and contributing to the development of reporting tools for efficiency. The role involves participating in QBRs, translating OEM needs into success plans, partnering on new program rollouts, and making recommendations on industry best practices. Additionally, the manager will serve as the primary point of contact for OEM updates, identify strategies for retaining at-risk clients, act as the voice of Customer Success during RFPs, and identify opportunities to improve processes and ensure positive trends in OEM program growth and dealer satisfaction.

Skills

OEM Partnerships

Customer Success

Client Relationship Management

SaaS

Salesforce

Totango

Program Adoption

Retention

Growth Strategies

Operational Performance

Contractual Obligations

Business Needs Analysis

Product Utilization

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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