Customer Success Manager, Japanese speaking at Hudl

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Sports TechnologyIndustries

Requirements

Excellent communicator with key presentation skills
Analytical, comfortable with metrics on user behavior and engagement
Proactive, always reaching out to clients and going the extra mile
Empathetic, able to understand customer problems for better solutions
Organized, with workflows and processes to prioritize effectively
Delegator, knowing what to handle personally and what to delegate within Hudl
Bilingual: fluent Japanese and business-level English (other languages a plus)
Ability to work from Tokyo, Japan office with minimum three days in office per week

Responsibilities

Develop strong customer relationships, maximizing satisfaction and becoming a trusted partner for a portfolio of sports teams in Japan
Be involved in all aspects of support and account management, including demonstrating products, educating customers, and carrying out engagement and commercial activities
Work toward quarterly and yearly renewal targets, running meetings to understand client needs and identify upselling opportunities
Focus on providing maximum benefit to customers while ensuring high ROI from subscriptions, with renewals as the number one priority

Skills

Japanese

Customer Success

Account Management

Renewals

Upselling

Product Demonstration

Presentation Skills

Analytical Skills

Metrics Analysis

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

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