Customer Success Manager, Team Lead
UdacitySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Higher Education, Software/TechnologyIndustries
Requirements
The ideal candidate should possess a Bachelor's degree or equivalent work experience, along with 5+ years of experience servicing strategic accounts. Previous experience in Client or Customer Success roles within cloud/SaaS, UCaaS, or AV Vendor industries is required, particularly with knowledge of higher education personas, trends, and challenges. Familiarity with the education industry, specifically colleges and universities, is preferred. Strong product knowledge of UCaaS (Unified Communications as a Service) and the ability to articulate how to best use and deploy the service is also desired. Proficiency with CRM systems like Gainsight and Salesforce.com is preferred, as well as experience with AI tools to drive efficiency and translate Zoom’s AI tools to deliver specific customer outcomes.
Responsibilities
As a Customer Success Manager, you will build and maintain long-term relationships with stakeholders within assigned accounts, conduct on-going account meetings to discuss best practices and recommendations, plan and conduct onboarding and training for new customers, closely manage customer health metrics, create and deliver customer success plans, expand the customer portfolio by understanding needs and identifying opportunities for expansion, analyze customer account trends, and collaborate with internal stakeholders. You will also be responsible for maintaining accurate customer records in the CRM system, delivering customized presentations and demonstrations, and managing projects with strict deadlines. Travel may be required for customer engagements.
Skills
Customer Relationship Management
Account Management
Onboarding and Training
Customer Success Planning
Data Analysis
CRM Systems
Strategic Planning
Stakeholder Collaboration
Zoom
Video conferencing and online meeting solutions
About Zoom
Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.
Key Metrics
San Jose, CaliforniaHeadquarters
2013Year Founded
$144.5MTotal Funding
IPOCompany Stage
Enterprise Software, Education, HealthcareIndustries
10,001+Employees