Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Software & TechnologyIndustries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 3 years of experience in customer success or account management, with a preference for experience in the SaaS industry. Strong communication and interpersonal skills are required, along with the ability to build and maintain client relationships.
Responsibilities
As a Customer Success Manager, you will be responsible for managing a portfolio of clients, ensuring their overall health and satisfaction with the Xplor Recreation platform. This includes building strong relationships with key stakeholders, driving product adoption, identifying upsell opportunities, and preventing churn. You will also be responsible for reporting on account health, setting up and managing client touchpoints, managing contract renewals, and providing technical and business solutions to clients. Furthermore, you will collaborate with various teams within Xplor Recreation to deliver quality solutions and participate in client meetings, events, and promotions.
Skills
Customer Relationship Management
Product Adoption
Account Management
Client Communication
Upselling
Stakeholder Engagement
Xplor
Provides software and payment solutions for businesses
About Xplor
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.
None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees