Customer Success Manager
Altera- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree and demonstrate at least 3 years of experience in customer success, preferably within the financial technology or brokerage industry. Strong communication and interpersonal skills are essential, along with the ability to manage complex relationships and understand business priorities. Experience with B2B customer management and SaaS products is highly desirable.
As a Customer Success Manager, you will serve as the primary point of contact for B2B/enterprise customers, ensuring they have a positive experience throughout the customer lifecycle, from initial contract signature to renewal. You will proactively manage customer relationships, monitor their progress towards key results, identify and mitigate risks, and drive adoption of Alpaca features. Additionally, you will forecast growth, maintain regular contact with customers, represent the partner internally, and provide internal communication and reporting on overall account performance.
API-first brokerage for stock trading
Alpaca Securities LLC operates in the stock brokerage industry by providing an API-first brokerage service that allows other businesses to create their own trading applications. This service enables companies to integrate stock trading functionality into their platforms without the need to become brokers themselves, saving them time and resources. Alpaca's API supports seamless trading experiences for users and includes features like Local Currency Trading, which allows international investors to trade US stocks in their local currency. Additionally, Alpaca offers crypto wallets and coin pair trading, expanding the financial services available to its clients. Unlike traditional brokers, Alpaca focuses on a business-to-business model, catering primarily to other companies that want to offer trading services to their customers. The goal of Alpaca is to simplify the trading process for businesses and their users while providing a secure and efficient platform for executing trades.