Brigit

Customer Success Manager (Enterprise)

Canada

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Construction, Workforce PlanningIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field, along with 5+ years of experience in customer success, preferably within the SaaS or technology industry, and a strong understanding of enterprise sales and customer relationship management. Experience working with large general contractors or the construction industry is a plus.

Responsibilities

As a Customer Success Manager, Enterprise, you will lead the post-sale customer journey, acting as a strategic advisor and advocate for customers’ goals, collaborating internally with Sales, Product, Support, and Onboarding teams to deliver a seamless customer experience, drive product adoption, and expand customer partnerships, ultimately focusing on measurable impact through adoption, retention, and customer growth.

Skills

Relationship-building
Strategic advisory
Collaboration
Product adoption
Customer success principles
Proactive problem-solving
Customer environment navigation

Brigit

Financial services for improving financial health

About Brigit

Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.

Key Metrics

New York City, New YorkHeadquarters
2017Year Founded
$107MTotal Funding
ACQUISITIONCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Medical benefits
Generous PTO
Paid parental leave
Phone/wifi stipend
401k
Snacks & more

Risks

FTC action against Brigit could lead to regulatory challenges and fines.
Acquisition by Upbound Group may disrupt Brigit's business model and customer relationships.
Brigit Premium may face adoption challenges if value isn't clearly communicated to users.

Differentiation

Brigit offers transparent, fair financial products focused on improving financial health.
The company aligns its business model with customer interests, avoiding unfair fees.
Brigit's team includes experts from Amazon, Deutsche Bank, and Palantir.

Upsides

Brigit has helped members save over $250 million in fees since launch.
The launch of Brigit Premium caters to growing demand for financial literacy tools.
Brigit's Credit Builder product targets the rising popularity among younger demographics.

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