Customer Success Manager
Flatfile- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor's degree in a related field, along with 5+ years of experience in customer success, preferably within the SaaS or technology industry, and a strong understanding of enterprise sales and customer relationship management. Experience working with large general contractors or the construction industry is a plus.
As a Customer Success Manager, Enterprise, you will lead the post-sale customer journey, acting as a strategic advisor and advocate for customers’ goals, collaborating internally with Sales, Product, Support, and Onboarding teams to deliver a seamless customer experience, drive product adoption, and expand customer partnerships, ultimately focusing on measurable impact through adoption, retention, and customer growth.
Financial services for improving financial health
Brigit provides financial services aimed at helping everyday Americans improve their financial health. The company offers transparent and fair financial products that assist users in managing their finances effectively and avoiding unnecessary fees. Brigit's services are designed to promote wise spending and financial stability, ensuring that users can keep more of their money. Unlike many competitors, Brigit's business model aligns with the interests of its customers, focusing on putting money back into their hands rather than imposing high fees. The team at Brigit consists of experts from top institutions, bringing valuable experience in tackling financial insecurity. The company's goal is to enhance the financial well-being of its members through accessible and straightforward financial solutions.