Customer Success Manager (Enterprise)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: (Salary information not provided)

Bridgit is the category leader for workforce planning and works with the largest and most sophisticated US general contractors. The construction industry is facing a severe labor shortage, and Bridgit is at an inflection point, reimagining talent and modernizing its people strategy.

Requirements

• Strong relationship-building skills
• Strategic advisory skills
• Collaboration skills (with Sales, Product, Support, and Onboarding)
• Ability to drive product adoption and customer growth
• Understanding of customer success principles
• Proactive problem-solving skills
• Ability to navigate complex customer environments

Responsibilities

• Lead the post-sale customer journey, from onboarding through renewal and expansion.
• Act as the strategic advisor and advocate for customers’ goals and needs.
• Collaborate internally across Sales, Product, Support, and Onboarding to deliver a seamless customer experience.
• Deliver measurable impact by driving adoption, retention, and customer growth.
• Build strong relationships with key stakeholders.

Company Information

Bridgit embodies the following core values:

• Build Together, Win Together: Committed to pursuing the best outcomes and advancing toward shared goals.
• Take Action, Drive Impact: Ensure efforts contribute directly to goals and drive innovation.
• No Grit, No Pearl: Embrace challenges and contribute wholeheartedly to Bridgit’s success.

Application Instructions

• (Application instructions not provided)