[Remote] Customer Success Manager at SailPoint

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Energized by helping customers
Ability to write concise, empathetic, and technically accurate messages that simplify complex topics
Thrive in a data-driven environment, using tools like Gainsight, AI assistants, and dashboards
Quickly absorb new product knowledge and confidently translate it into actionable guidance
Natural problem solver who can mediate tension and guide customers toward outcomes
Collaborative, dependable, and fun — gets things done while keeping team energy positive
Bonus: Experience with SaaS security, identity governance, or complex enterprise software environments
Bonus: Ability to communicate in Mandarin, Korean, or Japanese

Responsibilities

Monitor inbound customer inquiries via shared inboxes and Gainsight workflows; respond with clarity, empathy, and accuracy
Take temporary ownership of at-risk accounts identified through AI signals, health metrics, or internal referrals — working to stabilize and re-engage them
Recommend next-step plays, resources, or services based on the customer’s maturity and pain points
Use Gainsight dashboards, adoption metrics, and digital risk indicators to identify trends and trigger proactive outreach
Partner with Sales, Renewals, Support, and Services to align on customer health, renewal intent, and next actions
Log clear updates in Gainsight to reflect engagement activity, renewal confidence, and customer sentiment
Participate in outreach campaigns, webinar promotions, and messaging efforts that reach hundreds of customers simultaneously
Estimated travel: 10% for internal team meetings, conferences, or customer events

Skills

Gainsight

AI Insights

Automation

Dashboards

Adoption Metrics

Risk Management

Customer Engagement

Account Health

Renewals

CRM Workflows

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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