Customer Success Manager
DoppleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-Learning, Software as a Service (SaaS), Customer SuccessIndustries
Requirements
Candidates should have 3-4 years of experience in a Customer Success position, ideally in the SaaS-industry, and native German and fluent English proficiency. Strong interpersonal and communication skills, a results-oriented culture, and an interest in the digital industry, education, and e-learning are required.
Responsibilities
As a Customer Success Manager DACH, you will manage the implementation team, acting as a project manager when local language is needed, and support clients in their digital training strategy through the 360Learning platform. You will ensure the renewal of contracts, coordinate resources, and work closely with the sales team to meet client KPIs. Responsibilities also include mastering the product, familiarizing with team processes, hosting customer meetings, defining learning transformation roadmaps, identifying customer use-cases, developing trust with clients, and reducing churn by identifying at-risk customers and implementing remedial action plans.
Skills
Customer Success Management
Project Management
Client Relationship
Digital Training Strategy
Product Knowledge
Stakeholder Communication
Account Development
Customer Retention
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
Key Metrics
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees