Customer Success Manager

Employment Type: Full-time Location Type: Remote Salary: [Not Specified]

Company Description

About INSIDEA

INSIDEA is a fully remote organization committed to hiring top talent globally to deliver exceptional digital marketing and HubSpot solutions. We offer a diverse range of services aimed at enhancing your brand's online presence and driving measurable growth. Our expertise spans marketing optimization, content creation, and comprehensive HubSpot integration, providing a holistic approach to transform digital experiences and maximize performance.

For more information, please visit: www.insidea.com

Job Description

The Customer Success Manager will be responsible for managing a portfolio of clients who utilize HubSpot’s CRM, marketing, sales, and service tools. This role involves cultivating strong client relationships, understanding their unique needs, and ensuring they derive maximum value from HubSpot products. Success in this position requires close collaboration with sales, marketing, and customer success teams to deliver outstanding service and foster client growth. The ideal candidate will possess excellent client-facing skills and a proven track record in providing effective solutions that meet client objectives.

Job Responsibilities

• Serve as the primary point of contact for a portfolio of clients using HubSpot.
• Develop and maintain strong, long-term relationships with clients.
• Understand client business objectives and tailor HubSpot solutions to meet their specific needs.
• Guide clients through the onboarding process and ensure successful implementation of HubSpot tools.
• Provide ongoing support and training on HubSpot’s features and best practices.
• Identify opportunities for clients to optimize their HubSpot usage and drive business growth.
• Monitor client usage and success metrics, proactively addressing any potential issues.
• Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
• Communicate regularly with clients to review progress, gather feedback, and provide updates on new features.
• Prepare and present reports on client performance and ROI from HubSpot.
• Collaborate with internal teams to resolve client issues and deliver exceptional service.

Qualifications

Experience & Skills Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Proven experience as a Customer Success Manager for international clients, preferably within the SaaS or digital marketing industry.
• In-depth knowledge of HubSpot’s CRM, marketing, sales, and service tools.
• Strong understanding of digital marketing principles and practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to manage multiple clients and projects simultaneously.
• Strong problem-solving skills and a proactive approach to client management.
• HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Additional Information

• Working Hours: US shift (availability expected until 2 - 3 AM IST)
• Department: [Not Specified]
• Industry: Information Technology And Services
• Function: Project Management
• Experience Level: Mid-Senior Level
• Language: English
• Posted by: [Not Specified]
• Remote: Yes