(Bilingual - Spanish) Account Executive - Upsell
BrightwheelFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates must permanently reside in Ireland and be bilingual in Spanish, both written and verbal. A proven track record in Customer Success or a related sales role within B2B cybersecurity is required. Experience selling into SME and Enterprise level accounts is preferred, along with the ability to negotiate contract renewals, cross-sells, and upsells. Strong knowledge of customer success best practices and cybersecurity trends is also necessary.
The Customer Success Manager will manage a portfolio of assigned Keeper Security customers, ensuring consistent value delivery throughout their lifecycle. Responsibilities include growing revenue through existing accounts by negotiating contract renewals and identifying cross-sell and upsell opportunities. The role involves building strong customer relationships, conducting quarterly business reviews, advising customers on best practices for cybersecurity against password-related breaches, and troubleshooting technical issues. The manager will also maintain a structured cadence with named accounts, present Keeper solutions, and collaborate with internal teams to resolve customer issues.
Cybersecurity solutions for data protection
Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.