Customer Success Manager, Bilingual (German) - EMEA

Cork, County Cork, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SoftwareIndustries

Requirements

Candidates must permanently reside in Ireland and be fluent in both written and verbal German. A proven track record in Customer Success or Account Management within a B2B sales environment is required, with experience in cybersecurity or SaaS preferred. Familiarity with negotiation, contract renewals, cross-selling, and upselling is essential. Experience conducting technical and quarterly business reviews is also necessary.

Responsibilities

The Customer Success Manager will manage an established client base, focusing on growing revenue through contract renewals, cross-sells, and upsells. Responsibilities include building and maintaining strong relationships with customers, including C-level contacts, and advising them on best practices for cybersecurity and Keeper solutions. The role involves proactively managing customer success throughout their lifecycle, conducting regular business reviews, and troubleshooting technical issues. Additionally, the CSM will act as a product expert and may assist with sales and marketing calls.

Skills

Customer Success

B2B Sales

Cybersecurity

Account Management

German

Client Relationship Management

Revenue Growth

Keeper Security

Cybersecurity solutions for data protection

About Keeper Security

Keeper Security provides cybersecurity solutions aimed at protecting sensitive data for individuals and businesses. Its main product is a zero-knowledge security platform, which means that the company cannot access the data stored by its users, ensuring high levels of privacy and security. This platform is scalable, allowing it to adapt to the needs of various organizations, from small businesses to large enterprises. Unlike many competitors, Keeper Security is recognized for its extensive audits and certifications, which enhance user trust. The company operates on a subscription-based model, offering tailored plans for personal, family, student, business, and enterprise use, with options for multi-year commitments that provide savings. The goal of Keeper Security is to deliver reliable data protection while ensuring continuous updates and support for its users.

Chicago, IllinoisHeadquarters

2011Year Founded

$58.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Emerging cybersecurity startups could erode Keeper's market share.

AI-driven cyber threats require Keeper to continuously adapt its security protocols.

Regulatory scrutiny on data privacy may increase Keeper's compliance costs.

Differentiation

Keeper Security offers a zero-knowledge security platform ensuring maximum data privacy.

The company is SOC-2 and ISO 27001 certified, enhancing trust and reliability.

Keeper's subscription model provides continuous updates and tailored plans for diverse customer needs.

Upsides

Growing demand for zero-trust architecture boosts Keeper's market potential.

Strategic partnerships, like with Sherweb, expand Keeper's market reach.

Increased cybersecurity needs in sectors like legal and sports enhance Keeper's relevance.

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