Customer Success Manager (API) at Vonage

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommunicationsIndustries

Requirements

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS, CPaaS, or technology-driven company
Familiarity with APIs, cloud communications, and software integration processes
Strong passion for customer success and the ability to foster meaningful relationships
Excellent verbal and written communication skills with a strategic problem-solving approach
Ability to work cross-functionally with product, sales, and support teams to drive customer success
Comfortable analyzing customer usage data to identify trends and opportunities
Ability to thrive in a fast-paced environment and proactively address customer needs

Responsibilities

Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner
Understand customer goals, develop success plans, and align API solutions to drive business value
Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption
Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience
Identify upsell and cross-sell opportunities to drive revenue growth and customer retention
Provide ongoing education and resources to ensure customers are leveraging the full potential of Vonage API solutions
Collect and relay customer feedback to internal teams to influence product improvements and roadmap priorities

Skills

CPaaS

API Integration

Customer Relationship Management

Product Adoption

Success Planning

Issue Resolution

Renewals

Upsell

Cross-sell

Customer Training

Stakeholder Engagement

Usage Monitoring

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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