Customer Success Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Varicent is a leading SaaS provider transforming the Sales Performance Management (SPM) market. They empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent is recognized as a market leader by Forrester, Ventana Research, Gartner, and G2. They work with companies like T-Mobile, ServiceNow, and Wawanesa Bank.

Why You’ll Thrive at Varicent:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Requirements

• Deep understanding of customer engagement for SaaS solutions.
• Strong communication and interpersonal skills.
• Ability to collaborate effectively with both business and technical decision-makers.

Responsibilities

• Serve as the main point of contact and liaison between customers and Varicent.
• Represent the voice of the customer (customer advocacy).
• Lead renewals and proactively identify expansion opportunities in each account.
• Create value for customers by ensuring they clearly define business outcomes and build a “success plan.”
• Manage “success planning” at the program level, identifying and progressing key business priorities.
• Reduce implementation risk and drive usage of existing products.
• Document and track value realized throughout the customer lifecycle.

Application Instructions

• Not specified in the provided text.

Company Information

• Industry: SaaS (Sales Performance Management)
• Clients: T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and hundreds more.
• Recognition: 2023 Forrester Wave Report for SPM, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, G2.