[Remote] Customer Success Manager at Chainalysis

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, Blockchain, Financial Crime PreventionIndustries

Requirements

Customer Success or Account Management experience with a digital or software product
Prior experience in the technology space
Experience building out customer journeys, account plans and expanding product adoption
Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
An interest in cryptocurrency and a passion to deliver on Chainalysis’ mission to build trust in blockchains
Nice to have: Private sector, financial markets experience
Nice to have: Current and/or previous experience working within the Crypto ecosystem
Nice to have: Investigative or analytical experience within the financial services industry

Responsibilities

Establish a regular cadence of contact and reviews with your customers that allows you to understand your stakeholders and their individual and organizational goals, proactively solve problems, and maintain optimal customer health with risks of customer churn identified early and mitigated effectively
Meet with customers both virtually and in-person, requiring travel 20-30% of the time based on customer and business needs
Directly contribute to increasing the adoption, renewal, and net retention of our most important customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
Answer advanced product usage and technical questions related to data and investigations across our product suite
Collaborate cross-functionally and advocate for the needs of customers to leaders in different internal departments
Support cross-functional initiatives to improve the overall customer experience
Provide input on how to automate, simplify, and improve our daily workflows to make the Customer Success team more efficient and scalable

Skills

Customer Success

Account Management

Relationship Building

Churn Mitigation

Product Adoption

Data Analysis

Cryptocurrency Investigations

Cross-functional Collaboration

Consultative Guidance

Strategic Account Planning

Chainalysis

Cryptocurrency investigation and compliance solutions

About Chainalysis

Chainalysis provides tools and services for investigating and ensuring compliance in the cryptocurrency space. Their products help law enforcement agencies, regulators, and businesses identify and prevent illegal activities involving digital currencies. The company offers subscription-based software solutions that deliver actionable intelligence and analytics, allowing clients to maintain the integrity of their financial operations. Unlike many competitors, Chainalysis focuses specifically on building trust in blockchain technology by promoting transparency and security in cryptocurrency transactions.

New York City, New YorkHeadquarters

2014Year Founded

$522MTotal Funding

SERIES_FCompany Stage

Government & Public Sector, Fintech, Crypto & Web3Industries

501-1,000Employees

Risks

Stablecoin rise threatens traditional remittance services, impacting Chainalysis' financial sector clients.

Blockchain security vulnerabilities challenge Chainalysis' comprehensive security solutions.

Persistent use of crypto mixers complicates Chainalysis' tracking and prevention efforts.

Differentiation

Chainalysis offers comprehensive anti-money laundering software for Bitcoin businesses.

Its REACTOR tool visualizes data and identifies offenders in cryptocurrency transactions.

Chainalysis provides real-time API for transaction-based risk scoring and compliance.

Upsides

Rising stablecoin adoption increases demand for Chainalysis' blockchain analytics.

Public-private partnerships in crypto crime prevention boost Chainalysis' investigative tool demand.

Emerging markets like Syria offer new opportunities for Chainalysis' compliance services.

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