Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
$80,000 – $120,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Customer Success, BiotechnologyIndustries
Requirements
Candidates should possess 3+ years of prior experience in Consulting, Solution Architecture, Customer Success, or a related field. Strong analytical skills and the ability to interpret customer data are essential, along with a proactive approach to identifying and mitigating customer risks.
Responsibilities
The Customer Success Manager will proactively manage client accounts to maximize value and drive business growth, leading customers through onboarding and implementation, developing product adoption strategies, and providing technical guidance. They will also develop new ways to increase product usage, enable integrations with existing tool stacks, facilitate customer journeys by sharing relevant content and best practices, conduct data analysis to drive decision-making, and identify and lead interventions to address customer risk. Furthermore, the role involves collaborating with internal stakeholders across various departments to ensure customer success and continuously learn about new tools and AI technologies.
Skills
Data Analysis
Customer Risk Mitigation
Product Adoption
Technical Guidance
Customer Journey Development
Stakeholder Collaboration
AI Technologies
DevRev
Custom AI solutions for business efficiency
About DevRev
DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.
Key Metrics
Palo Alto, CaliforniaHeadquarters
2020Year Founded
$146.7MTotal Funding
SERIES_ACompany Stage
Enterprise Software, AI & Machine LearningIndustries
501-1,000Employees