Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing Technology, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in customer success, with a preference for those in the digital marketing or technology industries. Strong executive presence and the ability to effectively communicate complex ideas are essential, as is a deep understanding of digital marketing trends and metrics.
Responsibilities
The Senior Customer Success Manager will be responsible for leading customer-facing strategies, driving adoption and value for Adobe’s top customers, and developing measurable success plans with clear outcomes. They will also act as a central point of contact throughout the customer lifecycle, network within accounts to ensure successful execution of customer strategies, deliver an exceptional customer experience, and champion innovation by sharing industry trends and new ways customers can leverage Adobe solutions.
Skills
Customer Success
Digital Marketing
Adobe Solutions
Customer Lifecycle
Strategic Planning
Executive Communication
Customer Experience
Account Management
Industry Trends
Adobe
Software solutions for content creation and marketing
About Adobe
Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.
Key Metrics
San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees