[Remote] Customer Success Manager at Zip

Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

5+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting organization (B2B SaaS experience in a high-paced environment is a benefit)
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g., diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)
Nice to Haves: Procurement experience

Responsibilities

Define customer business outcomes and partner with customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with Sales to manage renewals to achieve target NRR
Continuously improve Customer Success assets and processes

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProcurementStakeholder ManagementProblem SolvingB2B PurchasingPortfolio Management

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, the position is fully remote.

What are the main responsibilities of the Customer Success Manager?

The role involves defining customer business outcomes, acting as a trusted procurement advisor, building relationships with key stakeholders, maintaining high customer engagement, managing customer health metrics, and partnering with product and engineering teams.

What salary or compensation does this role offer?

This information is not specified in the job description.

What is the company culture like at Zip?

Zip has a world-class team from companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google, focused on developing cutting-edge technology, expanding globally, and driving value for customers like OpenAI, Snowflake, and Coinbase.

What makes a strong candidate for this Customer Success Manager role?

Ideal candidates enjoy building relationships, creative problem solving, advising on procurement best practices, and working with diverse stakeholders and world-class customers across industries.

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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