Varicent

Customer Success Manager

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS (Sales Performance Management)Industries

Requirements

Candidates should possess a strong understanding of customer engagement for SaaS solutions, and experience in driving renewals and expansion activities with key Business Decision Makers and through Technical Decision Makers. They should be able to reduce implementation risk, drive product usage, identify expansion opportunities, and document value realization throughout the customer lifecycle.

Responsibilities

The Customer Success Manager, Enterprise will serve as the main point of contact for customers, representing their voice and providing input to core Product, Marketing, and Sales processes. They will lead renewals, proactively identify expansion opportunities, create value by defining business outcomes and building success plans, manage success planning at the program level, and ensure customers realize business value from their Varicent investment.

Skills

Customer Engagement

SaaS Solutions

Account Management

Business Value Realization

Success Planning

Renewals

Expansion Opportunities

Stakeholder Management

Value Tracking

Varicent

SaaS solutions for revenue growth management

About Varicent

Varicent provides software solutions that help businesses improve their revenue growth. Their products allow companies to create effective territory and quota plans, streamline their revenue operations, and design incentive programs that motivate sales teams. Varicent's software works by offering tools that enable users to analyze data and make informed decisions about their sales strategies. What sets Varicent apart from its competitors is its focus on the specific needs of revenue leaders, ensuring that their solutions are tailored to help clients achieve their growth goals. The main aim of Varicent is to empower businesses to optimize their sales performance and revenue management processes through data-driven insights.

Key Metrics

Toronto, CanadaHeadquarters

2003Year Founded

$34MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Risks

Generative AI-based Assistants may face data privacy and security challenges.

Strategic investment may increase pressure for rapid growth, straining resources.

Acquisition of Concert Finance may present integration challenges.

Differentiation

Varicent's Generative AI-based Assistants enhance sales planning and data transformation.

Strategic investment enables Varicent to accelerate AI-driven capabilities and market position.

Recognition in The Forrester Wave™ highlights Varicent's leadership in the SPM sector.

Upsides

Generative AI-based Assistants provide a competitive edge in the SPM market.

Strategic investment supports rapid development of AI-driven capabilities.

Acquisition of Concert Finance expands Varicent's commissions software capabilities.

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