Customer Success Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Varicent is a leading SaaS provider in the Sales Performance Management (SPM) market, empowering revenue leaders globally. We've been recognized by Forrester, Ventana Research, Gartner, and G2. We're looking for a dedicated Customer Success Manager (CSM), Enterprise to help customers realize business value and become passionate advocates for Varicent.

Responsibilities

• Serve as the main point of contact and liaison between customers and Varicent.
• Represent the voice of the customer (customer advocacy) to provide input into core Product, Marketing, and Sales processes.
• Lead renewals and proactively identify expansion opportunities in each account to drive value both for the customer and for Varicent.
• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Manage “success planning” at the program level by identifying, aligning on, and progressing key business priorities at each account, driving value.
• Assist customers in the realization of business value by leveraging Varicent’s tools.
• Reduce implementation risk and drive usage of existing products.
• Identify opportunities in accounts for expansion.
• Document and track value realized throughout the customer lifecycle.

Requirements

• Deep understanding of customer engagement for SaaS solutions.

Company Information

• Company: Varicent
• Industry: SaaS (Sales Performance Management)
• Recognition: 2025 Forrester Wave Report for SPM, 2023 Ventana Research RPM Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, G2
• Customers: T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker, and hundreds more.

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!