Customer Success Manager at Doctrine

Paris, Île-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, LegalIndustries

Requirements

Sensibilité pour le droit et la technologie : animé.e par la conviction que la technologie peut transformer le secteur juridique
Excellentes capacités de communication : maîtrise parfaite du français à l'oral et à l'écrit, forte appétence pour la pédagogie
Polyvalence et adaptabilité : capable de jongler avec plusieurs clients et de s'adapter rapidement à un environnement en évolution
Esprit d'initiative : proactif.ve, prêt à prendre des initiatives

Responsibilities

Déploiement et formation : assurer l'intégration et la formation des nouveaux clients sur la plateforme, garantissant une expérience utilisateur optimale
Engagement client : jouer un rôle clé dans le maintien et l'approfondissement des relations avec les clients, en identifiant des opportunités de croissance et en réduisant le taux d'attrition
Feedback et innovation : contribuer activement à l'amélioration de la solution en partageant les retours clients avec les équipes techniques et produit
Collaborer étroitement avec les chargés de compte pour déployer la solution Doctrine chez les clients et diversifier les usages du service
S'assurer qu'avocats et juristes tirent le meilleur parti de la plateforme d'intelligence juridique, en conseillant et partageant les bonnes pratiques

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementClient RelationshipSaaSLegal TechStrategic Accounts

Questions & Answers

Common questions about this position

What is the salary for the Customer Success Manager position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What are the main responsibilities for this Customer Success Manager role?

The role involves deploying and training clients on the Doctrine platform, working closely with account managers to deploy the solution, diversify usage, and ensure lawyers and jurists maximize the platform's benefits.

What is the company culture like at Doctrine?

Doctrine promotes an inclusive and dynamic culture that encourages innovation, collaboration, and personal development, with values like challenging the status quo, liberty and responsibility, knowledge is power, and listening to customers through rapid iterations.

What makes a strong candidate for the Customer Success Manager role?

Strong candidates should have knowledge of good practices in legal intelligence platforms, the ability to advise users, and experience collaborating closely with account teams to deploy solutions for strategic clients like legal departments and law firms.

Doctrine

Open-source PHP libraries for database management

About Doctrine

Doctrine offers PHP libraries that help developers manage database storage and object mapping, primarily through its Object Relational Mapper (ORM) and Database Abstraction Layer (DBAL). These tools simplify database interactions by allowing developers to map objects in their code to database tables, making them essential for backend development in frameworks like Symfony and Laravel. Unlike its competitors, Doctrine operates as an open-source project, allowing free use and modification of its software, which is maintained by a community of volunteers. The goal of Doctrine is to provide high-quality and flexible database solutions for PHP developers.

N/AHeadquarters

2006Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Enterprise SoftwareIndustries