Customer Success Manager at Entrust

Malaysia

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SecurityIndustries

Minimum of 3 years in Customer Success Management, Client Services, Account Management, Implementation, or similar role, with proven ability to manage complex customer relationships
Proficiency in Mandarin required, with ability to manage customer relationships across different regions effectively
Solid experience working in a SaaS environment

Manage a portfolio of mid to large-size customer accounts, actively monitoring performance and usage metrics to ensure successful product adoption
Lead post-sale customer onboarding and implementation processes to ensure smooth, effective, and timely go-live
Develop in-depth product and subject matter expertise to present relevant features and functionality meeting specific customer needs
Proactively identify potential adoption and service blockers, developing and executing strategies to overcome them and secure positive outcomes
Collaborate with Sales and Product teams to maintain a strong service offering and ensure customers receive exceptional value
Act as the customer's advocate, solving challenges with tailored solutions and providing internal feedback to the Product team
Drive product usage and adoption, identifying growth opportunities and collaborating with Account Executives based on tangible value
Master and articulate technical aspects of the Onfido platform to guide customers effectively