[Remote] Customer Success Lead - United States - Commercial & Scale at ElevenLabs

San Francisco, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience leading and developing a Customer Success team
Experience managing team quota performance, customer retention, and expansion goals
Experience managing priority accounts and participating in key customer conversations
Experience in complex post-sales and renewal cycles
Experience setting strategic direction for a Customer Success team
Experience monitoring and optimizing delivery quality
Experience designing and implementing playbooks for renewals, upsells, and adoption
Experience automating workflows and tools to scale team impact
Experience building and maintaining executive-level relationships

Responsibilities

Lead, coach, and develop a high-performing CS team
Act as a player-coach: directly manage priority accounts and join key customer conversations
Lead by example in complex post-sales and renewal cycles
Set strategic direction for the team, aligning customer success initiatives with company goals and market trends
Monitor and optimize delivery quality across all accounts
Design and implement repeatable playbooks for renewals, upsells, and adoption
Own the ongoing development and optimization of best practices for Commercial and Scale playbooks
Build and maintain executive-level relationships across priority accounts
Ensure the team consistently delivers measurable value to customers and the business

Skills

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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