Customer Success Lead - New York or San Francisco at Pigment

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Financial PlanningIndustries

Requirements

BA/BS required; MBA or advanced degree preferred
EPM or Finance experience preferred
8 years of experience in Customer Success, Account Management, or Professional Services at a software/SaaS company
Preferred Qualifications
Empathetic, empowering leader who inspires team and lives company values (Thrive Together, Never Settle, Go For It, Be Real, Be Humble)
Executive relationship builder with proven ability to engage senior stakeholders and build trusted, long-term partnerships
Strong communicator & presenter skilled at simplifying complex solutions and delivering compelling presentations to executives
Strategic & analytical, able to define goals, measure progress, and use data to drive better customer outcomes
Deployment expertise in implementing SaaS platforms across organizations and driving long-term adoption
Adaptable & resilient, thriving in a fast-paced, high-growth environment with evolving priorities
Collaborative problem-solver bringing curiosity and creativity

Responsibilities

Lead & mentor the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth
Get hands-on: Work alongside team to manage implementations and ensure customers realize full value of Pigment with strong adoption
Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success
Drive measurable outcomes: Define and track KPIs for team and accounts, create and execute plans that deliver results, ensure consistent execution of customer journey from onboarding through renewals
Navigate escalations with professionalism, building trust with senior stakeholders and internal teams
Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value
Deliver impact with excellence: Lead trainings, deliver engaging presentations, and design creative, practical solutions that inspire customers
Build community & thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing
Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience
Collaborate across teams: Partner with Sales, Professional Services, Partner, and Product to align strategies and deliver seamless customer experience; share insights and feedback to inform roadmap and go-to-market approach

Skills

Customer Success

Team Leadership

Mentoring

Account Management

Implementation Management

Customer Adoption

Executive Relationships

KPIs

SaaS

Business Planning

Pigment

SaaS platform for financial planning and analysis

About Pigment

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Paris, FranceHeadquarters

2019Year Founded

$378.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, FintechIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Paid Vacation

Parental Leave

Performance Bonus

Risks

Increased competition from Anaplan and Adaptive Insights with expanding AI capabilities.

Potential market saturation in North America could lead to pricing pressures.

Challenges in maintaining data security due to stringent Canadian data protection laws.

Differentiation

Pigment offers real-time data visualization for enhanced business decision-making.

The platform integrates AI for predictive analytics and insights in financial planning.

Pigment's user-friendly interface simplifies complex financial reporting and forecasting.

Upsides

Pigment raised $145m in Series D to expand its SaaS product in North America.

Strategic partnership with Deloitte enhances Pigment's credibility in digital finance transformation.

Pigment AI launch aims to deliver faster, smarter business insights for teams.

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