Customer Success at Entrust

Haarlem, North Holland, Netherlands

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Security, Identity Management, TechnologyIndustries

Serve as the primary point of contact for customers after the sale; delivering timely, thoughtful, and solution-oriented support
Guide customers through onboarding; ensuring a smooth start and helping them make the most of our platform and services
Conduct regular six-month check-ins to assess customer satisfaction; identify growth opportunities and proactively suggest relevant upsell options
Act as the voice of the customer by sharing feedback and insights with the Product team to help shape future developments
Collaborate closely with Sales and fellow Customer Success colleagues to exchange product knowledge, technical insights, and best practices
Monitor customer health metrics and usage data to proactively address risks and ensure long-term retention
Work cross-functionally with Product and the CS-team to resolve issues and advocate for customer needs
Contribute to the continuous improvement of internal processes and customer journeys, with a strong focus on scalability and automation
Stay up-to-date with product updates and industry trends to provide strategic guidance to customers and help them achieve their goals