Customer Success Executive - Toxicology at Abbott

Abingdon, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, ToxicologyIndustries

Requirements

Proven experience in customer success, account management, or service delivery within Drug & Alcohol testing, occupational health, laboratory services, or other regulated sectors
Confidence in interpreting and explaining data, with experience preparing customer reports and performance summaries
Excellent communication and relationship-building skills across a diverse range of stakeholders
Strong problem-solving capability, resilience under pressure, and the ability to adapt to changing priorities
Highly organised with an eye for detail and a proactive approach to service improvement
Comfortable working with customer contracts and service level agreements
Educated to degree level or equivalent work experience
Good working knowledge of Microsoft applications
Experience in Salesforce and Sage is advantageous

Responsibilities

Act as the primary contact for a portfolio of customers, ensuring smooth delivery of Drug & Alcohol (D&A) testing programs including pre-employment, random, and post-incident testing
Support the implementation of new contracts and transition of existing programs for a seamless customer experience
Contribute to proposals and presentations to drive customer development and retention
Ensure services comply with industry regulations, contractual obligations, and internal standards, promoting standard processes over bespoke solutions
Proactively manage customer services, resolving issues with urgency and accuracy
Analyze testing data and prepare reports highlighting trends, compliance performance, and improvement opportunities
Provide insights for quarterly and annual review meetings
Collaborate with the Customer Ambassador to identify opportunities for service enhancement and program expansion
Act as a key liaison between commercial and operational teams for efficient communication and collaboration
Work closely with operational teams, laboratory services, and collection networks to maintain service excellence
Support projects and initiatives that drive innovation and compliance

Skills

Key technologies and capabilities for this role

Customer SuccessDrug & Alcohol TestingComplianceProgram ManagementData AnalysisReportingCustomer Relationship ManagementContract ImplementationRegulatory ComplianceAccount Management

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The role is based in the Abingdon (Oxfordshire) office.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Proven experience in customer success, account management, or service delivery within Drug & Alcohol testing, occupational health, laboratory services, or other regulated sectors is required, along with confidence in interpreting data, excellent communication skills, strong problem-solving, and high organization.

What does the team collaboration look like in this role?

You will collaborate with the Customer Ambassador, operational teams, laboratory services, collection networks, and act as a liaison between commercial and operational teams.

What makes a strong candidate for this Customer Success Executive role?

Candidates with proven experience in regulated sectors like Drug & Alcohol testing or occupational health, strong data interpretation skills, excellent stakeholder communication, and a proactive, organized approach stand out.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free