Customer Success Engineer (APAC, Remote) at Perplexity AI

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Technology, SaaSIndustries

Requirements

Fluency in English and Japanese
7+ years of experience in software engineering or similar roles, with a focus on application development, tooling, and automation
Excellent proficiency in Python/NodeJS and developing scalable applications
Good knowledge of a Cloud Service Provider (e.g., AWS) platform
Hands-on experience in using Agentic Coding (Claude Code, Codex etc.)
Bachelor’s degree in Computer Science or a related field
Proven ability to identify technical pain points in both our solutions and our customers’ implementations

Responsibilities

Become one of the foremost technical experts for our API and product offerings at Perplexity AI
Serve as the dedicated technical resource and advocate for our most important API and product customers, providing in-depth troubleshooting assistance and educating them on optimal use of our platforms
Partner with the Enterprise, Mobile, and API teams to resolve issues, engaging leaders internally or with customers and coordinating resources across multiple teams as needed
Translate learnings from customer issues into scalable solutions, working with Engineering, Customer Experience, and Go-To-Market teams to implement improvements and automations
Build strong relationships with customer leaders and operators to ensure the success of their applications

Skills

Key technologies and capabilities for this role

APItroubleshootingtechnical supportcustomer successEnglishJapaneseenterprise accountsproduct expertisecross-team collaborationautomationscalability

Questions & Answers

Common questions about this position

What are the essential qualifications for the Customer Success Engineer role?

Candidates must have fluency in English and Japanese, 7+ years of experience in software engineering with a focus on application development, tooling and automation, excellent proficiency in Python/NodeJS, good knowledge of a Cloud Service Provider like AWS, hands-on experience with Agentic Coding, a Bachelor’s degree in Computer Science or related field, and proven ability to identify technical pain points.

Is this Customer Success Engineer position remote or hybrid?

The position is listed as hybrid, despite the job title mentioning APAC Remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team culture like at Perplexity AI for this role?

The Support team is the frontline of user experience, dedicated to understanding user needs, resolving issues, gathering insights for product improvements, and collaborating closely with Product, Technical staff, and other departments to enhance the user experience and maintain high standards.

What makes a strong candidate for this Customer Success Engineer position?

Strong candidates will have business level proficiency in Korean/Mandarin, a strong track record of building relationships with customers and cross-functional teams, a humble attitude with eagerness to help others, high efficiency in switching contexts and managing multiple projects, and experience building prototypes or applications.

Perplexity AI

Advanced answer engine providing reliable information

About Perplexity AI

Perplexity AI provides an advanced answer engine that delivers accurate and reliable responses to user queries. The platform uses current sources to ensure the information is both precise and relevant. It caters to a wide audience, including individuals looking for quick answers and businesses needing detailed information. Unlike many competitors, Perplexity AI emphasizes high-quality, source-backed answers, making it a valuable resource for users seeking trustworthy data. The company's goal is to meet the increasing demand for immediate access to reliable information, generating revenue through subscription fees, advertising, and partnerships.

San Francisco, CaliforniaHeadquarters

2022Year Founded

$890MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Risks

Pending copyright infringement class action poses legal and financial challenges.

Competition from Google's AI Mode could impact user retention and market share.

Otterly.AI's brand visibility tool may pressure Perplexity to maintain high performance.

Differentiation

Perplexity AI integrates large language models with search engines for precise responses.

The platform offers an open-source environment, enhancing public access to AI tools.

Perplexity's strategic acquisition of Carbon boosts its data connectivity capabilities.

Upsides

Partnership with Tripadvisor enhances travel planning with personalized recommendations.

$500M funding round increases valuation to $9 billion, supporting growth and innovation.

Integration with FactSet attracts financial clients with enhanced data accessibility.

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