Customer Success Engineer - APAC at Postman

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

6-8+ years in a technical customer-facing role (e.g., Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Technical Account Manager) with a portfolio of built things and hands-on technical work solving real customer problems
Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
Deep understanding of APIs, developer workflows, and modern DevOps practices
Proven ability to scope ambiguous problems and deliver working solutions quickly
Experience building tech

Responsibilities

Value Acceleration at Scale: Unblock customers facing basic setup issues to complex architectural challenges, identify patterns, and build solutions that prevent problems from recurring (solving for one customer benefits hundreds)
Technical Discovery and Solutioning: Partner with Customer Success Managers (CSMs) to understand business objectives, conduct deep technical discovery of customer stacks, and design battle-tested, deployable implementation paths
Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations to scale best practices across customers
Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions
Adaptive Problem Solving: Design pragmatic solutions (workarounds, custom scripts, integrations, etc.) when out-of-the-box functionality is insufficient to unblock and activate customers

Skills

Key technologies and capabilities for this role

APIsPostmanIntegrationsWorkflowsTechnical ArchitectureSystems ThinkingCustomer Success

Questions & Answers

Common questions about this position

What is the location or work arrangement for this Customer Success Engineer role?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Customer Success Engineer role?

The role requires technical expertise, systems thinking, and the ability to translate complex business objectives into actionable implementation steps. Business-minded engineering skills to solve problems at scale and consultative abilities for technical solutioning are essential.

What is the company culture like at Postman?

Postman emphasizes collaboration, simplifying the API lifecycle, and streamlining teamwork to enable users to create better APIs faster. The culture focuses on an API-first world vision, as highlighted in their graphic novel.

What makes a strong candidate for this Customer Success Engineer position?

Strong candidates are business-minded engineers who excel at solving real problems at scale, partner closely with Customer Success Managers, and turn individual solutions into reusable assets. Experience in technical discovery, solutioning complex challenges, and building collateral like guides and scripts is key.

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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