Customer Success Coordinator at Xplor

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness, Wellbeing, SaaS, PaymentsIndustries

Requirements

Strong Customer Service and relationship building skills
Excellent communication skills - The ability to liaise with Stakeholders on a day to day basis via telephone (excellent telephone manner), email and face-to-face in a clear, caring, concise and professional manner
Problem solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution
Attention to detail, able to document details of issues clearly in a concise understandable manner
Ability to work in a team

Responsibilities

Act as primary support point for our Enterprise Customer Success Manager
Coordinate onboarding activities including scheduling training sessions, collecting documentation, and updating status trackers
Provide ongoing training and support for Customers
Monitor and manage Salesforce cases or queries from customers and route them appropriately
Answer incoming customer calls via the phone queue, providing prompt, professional, and courteous support or routing queries to the appropriate team as needed
Maintain accurate and up-to-date records in Salesforce and other internal tools
Perform general administrative duties
Maintain and update spreadsheets ensuring accuracy and confidentiality of information
Assist with preparation of documents
Follow up with customer and client correspondence where necessary
Collaborate with other team members & departments to ensure smooth workflow and effective communication

Skills

Customer Success

Onboarding

Training Coordination

Customer Support

CRM

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

None, NoneHeadquarters

2022Year Founded

DEBTCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.

Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.

Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.

The company offers AI-driven tools like Service Autopilot for innovative service delivery.

Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.

Justin Beck's appointment is set to drive global growth in home services.

Generative AI integration can enhance Xplor's offerings, adding value for clients.

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