Customer Success Coordinator at Modernizing Medicine

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Healthtech, EHRIndustries

Requirements

Bachelor's degree preferred
2-3 years of experience in customer success, project coordination, or administrative support, ideally in SaaS or technology environments
Proficiency with CRM systems (e.g., Salesforce, ChurnZero) and productivity tools (MS Office, Google Workspace)
Strong written and verbal communication skills
Excellent attention to detail and organizational skills
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proactive and collaborative mindset with a problem-solving approach
Demonstrated commitment to client satisfaction and internal team success

Responsibilities

Accurately create and manage client order forms. Ensure all client needs are documented and routed appropriately for seamless execution
Assist Senior CSMs in day-to-day client management, including scheduling meetings, preparing agendas and reports, and responding to client inquiries
Support client deliverables by tracking project timelines, collaborating with internal teams, and ensuring deadlines are met
Maintain accurate and up-to-date client records in CRM tools such as ChurnZero and Salesforce
Generate routine reports on client activities, KPIs, and team progress. Share insights with CSMs and leadership
Assist with renewal processes by building quotes in CPQ, tracking renewal timelines, and following up on key deliverables
Help pull relevant data and insights for quarterly and annual business reviews (QBR/ABR)
Follow up with internal teams to ensure client issues are addressed, and solutions are implemented in a timely manner
Provide feedback and suggest improvements to tools, processes, and workflows to enhance customer experience and team efficiency

Skills

Customer Success

Order Form Management

Client Engagement

Scheduling

Cross-functional Collaboration

Internal Communications

Operational Excellence

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

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