Responsibilities

The Customer Success Consultant will proactively guide clients through every step of the customer journey – from pre-sales to onboarding to implementation to support to sales – to ensure a seamless and successful Granicus signature experience. They will voraciously consume Granicus and auxiliary metrics via signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption. The Consultant will ensure best practices are adopted and employed along the maturity curve for respective products, consult customers leveraging account and auxiliary analytics to increase adoption and usage, research and keep current on relevant client topics, diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field, provide bespoke approach to client interactions, while leveraging library of resources, advocate for customers throughout cross-functional divisions, such as product enhancements, collaborate with sales organization to expand every aspect of on-the-ground and online intelligence, keenly identify and document expansion opportunities in SalesForce, passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends, and enthusiastically represent Granicus at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen experiences.