Customer Success Associate (For Pooling) at Snappr

Valenzuela, Metro Manila, Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Technology, Photography, MarketplaceIndustries

Requirements

Bilingual proficiency in written and spoken English
BPO experience is a plus, but fresh graduates and career shifters are welcome
Fantastic phone manners and email etiquette
A "let's get it done" mindset
The ability to balance attention to detail with swift execution
Willing to report 100% onsite in Ortigas and work on a shifting schedule

Responsibilities

Help Snappr expand to new markets by supporting customers worldwide
Answer questions about the photoshoot process and resolve scheduling issues
Work with photographers to resolve disputes around the results of their photoshoots
Track and monitor CSAT scores, identifying trends and areas for improvement
In a start-up environment, job duties may shift with customer needs, so flexibility is essential
Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

Skills

Key technologies and capabilities for this role

Customer SupportBilingual EnglishCSAT TrackingDispute ResolutionScheduling ManagementPhotoshoot Process

Questions & Answers

Common questions about this position

What is the compensation for the Customer Success Associate role?

The role offers PHP 30k/month on-target earnings including performance pay, plus PHP 1.5k-2k transportation allowance.

Is this position remote or onsite?

The position requires 100% onsite reporting in Ortigas and involves a shifting schedule.

What skills are required for this Customer Success Associate position?

Required skills include bilingual proficiency in written and spoken English, fantastic phone manners and email etiquette, a 'let's get it done' mindset, and the ability to balance attention to detail with swift execution.

What is Snappr's company culture like?

Snappr's culture is built on extreme ownership and peak performance, with a customer-obsessed, data-informed approach, radical candor, accountability, humor, and diversity.

What makes a strong candidate for this role?

Strong candidates have a 'let's get it done' mindset, flexibility in a startup environment, bilingual English proficiency, and the ability to hustle while owning Snappr's growth.

Snappr

On-demand platform connecting clients with photographers

About Snappr

Snappr connects clients with a network of pre-vetted photographers and editors for on-demand visual content creation. Clients can book professional photographers with as little as two hours' notice, making it convenient for personal and business needs. The platform serves a diverse clientele, from individuals seeking personal photoshoots to businesses and large enterprises needing high-quality images for marketing. Snappr operates on a marketplace model, earning revenue through commissions on bookings made via its platform. Its value lies in providing quick access to high-quality photography services, supported by an extensive network of creators and integration with third-party visual content applications. The goal is to streamline the process of accessing professional photography, catering to various styles and requirements.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$12.6MTotal Funding

SERIES_ACompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Company Equity

Hybrid Work Options

Risks

Emerging competitors like QUALITY could dilute Snappr's market share with similar services.

Integration challenges from acquisitions may disrupt Snappr's operations and customer experience.

Rapid expansion into video and VR tours could stretch Snappr's resources, risking service quality.

Differentiation

Snappr offers a unique on-demand photography service with a global network of creators.

Snappr's integration with third-party apps enhances its visual content creation capabilities.

Snappr's AI Photo Analyzer tool sets it apart in AI-enhanced visual content creation.

Upsides

Snappr's acquisition of Pretty Instant expands its experiential photo activation services.

Snappr's $10M funding supports exploration into video and VR tours, broadening service offerings.

Snappr's partnership with QUALITY boosts demand for professional photography in online dating.

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