Customer Success Associate

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Sports & Recreation, Gaming & EntertainmentIndustries

Requirements

Candidates should possess at least one year of prior experience in a direct Customer Support/Success role, demonstrating excellent verbal and written communication skills, and the ability to work weeknights and weekends with 5 days of work and 2 days off, covering 40 hours per week.

Responsibilities

The Customer Success Associate will provide exceptional customer service by communicating with users across several channels – email, chat, and social media, responding to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities, and effectively communicating with multiple departments. They will also assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews, support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and the DFS product, and review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained.

Skills

Customer Support

Communication

Conflict Resolution

Product Knowledge

Social Media

Fraud Review

Team Collaboration

Sleeper

Fantasy sports platform with social features

About Sleeper

Sleeper operates a platform for managing fantasy sports leagues, particularly focusing on fantasy football and bracket pools. Users can engage with the platform through features like in-app chat, live game watching, and an easy-to-navigate design, which fosters communication and shared experiences among sports fans. Unlike many competitors, Sleeper does not rely on advertisements for revenue; instead, it offers premium features and services, such as advanced draft modes and customization options, to enhance the user experience. This focus on quality and user engagement has led to significant growth, with over 4 million users and high retention rates. Sleeper's goal is to create a social and immersive fantasy sports environment that keeps users engaged throughout the sports season.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$67.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, GamingIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

Risks

New fantasy sports platforms with innovative features may erode Sleeper's market share.

Sports betting apps integrating fantasy elements may attract users from Sleeper.

Stricter data protection regulations could impact Sleeper's data-driven features.

Differentiation

Sleeper offers an ad-free experience, unlike many competitors in the market.

The platform includes in-app chat and live game watching for enhanced user interaction.

Sleeper focuses on a premium user experience with advanced draft modes and customization.

Upsides

Increased interest in women's sports offers expansion opportunities for Sleeper.

Blockchain integration can enhance security and transparency for Sleeper users.

The rise of micro-betting could boost user engagement on Sleeper's platform.

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