[Remote] Customer Success Associate at Boulevard

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, SaaSIndustries

Requirements

2+ years of experience in a customer-facing support or administrative role
Experience in the tech, SaaS, or self-care industry
Clear, friendly, and professional communication style
Ability to quickly learn new systems, including Intercom, Salesforce, or similar platforms
Strong operational discipline, with a focus on structure and organization
Curiosity and drive to learn, grow, and contribute to strategic CS work
Experience with transactional conversations, account updates, and billing-related questions
Ability to collaborate with cross-functional teams and prioritize tasks effectively

Responsibilities

Assist customers via live chat, email, and internal workflows using Intercom and other Customer Success tools
Handle transactional conversations, including account updates, billing-related questions, and basic product inquiries
Own and execute administrative workflows such as:
Change of Ownership processing
Add-on location processing
Outreach for proactive product adoption
Collaborate with the Customer Support team on case handoffs and ensure follow-through on open issues
Monitor and manage assigned Intercom queues to ensure timely, professional responses to customers
Support the broader Customer Success team by gathering key details from customers, identifying needs, and escalating appropriately
Identify inefficiencies in day-to-day processes and partner with CS Ops to recommend improvements
Personify Boulevard's values in every customer interaction, with a friendly, thoughtful, and solution-oriented approach
Maintain clear documentation for internal handoffs and tracking

Skills

Customer Success

Intercom

Administrative

Transactional workflows

Communication

Problem-solving

Boulevard

Business management platform for beauty services

About Boulevard

Boulevard provides a business management platform specifically designed for service-based businesses in the beauty and wellness industry. The platform includes tools for booking appointments, managing inventory, and enhancing customer interactions through features like customizable intake forms, two-way messaging, self-check-in, and automated arrival alerts. It allows businesses to create detailed client profiles that track past visits and purchases, enabling personalized service and stronger client relationships. Boulevard's one-tap tipping feature encourages upsells and pre-bookings, while its Software as a Service (SaaS) model charges clients a subscription fee for access. The platform is recognized for its user-friendly design and effectiveness in improving operational efficiency, setting it apart from competitors.

West Hollywood, CaliforniaHeadquarters

2016Year Founded

$105.1MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

100% Health, dental, & vision coverage

Flexible vacation & PTO

Quarterly bonus

401k Match

Boulevard bucks

WFH perks

Risks

Emerging competitors offer similar features at lower costs, threatening Boulevard's market share.

Economic downturns may reduce spending in the beauty industry, affecting Boulevard's revenue.

Data privacy concerns with third-party integrations could lead to regulatory scrutiny.

Differentiation

Boulevard offers a comprehensive platform tailored for the beauty and wellness industry.

The platform integrates client self-scheduling, CRM, and payment processing seamlessly.

Boulevard's focus on personalized services enhances customer experience and operational efficiency.

Upsides

Boulevard achieved a 122% increase in annual recurring revenue in 2022.

The company launched Boulevard Capital to provide growth funding for self-care businesses.

Boulevard's enhanced Google integration improves booking efficiency for medspas and salons.

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