Customer Strategy & Operations Lead at Candid Health

New York, New York, United States

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$165,000 – $200,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, B2B SaaSIndustries

Requirements

7-10+ years of total experience
At least 2-3 years of experience building and/or leading high-performing teams to deliver key business outcomes in complex, dynamic environments
Experience building and maintaining relationships with senior executive customer stakeholders
Motivated by and a track record of building and maintaining relationships with senior executive customer stakeholders
Enjoy identifying problems and working cross-functionally to design and deliver solutions to address them
Clear and concise communication skills (both in-person and in writing)
(Optionally) Experience in healthcare technology and/or healthcare financial services or B2B SaaS

Responsibilities

Lead a team of Customer Operations IC’s working cross-functionally (with e.g., Product, Engineering, Billing Ops and Customer Support teams) to deliver business-critical customer outcomes
Develop exceptional talent via intentional apprenticeship and mentoring (i.e., be the talent forge for Candid)
Maximize revenue retention and growth for a defined customer portfolio that represents a significant portion of Candid’s current and future business
Develop and consistently demonstrate a deeply substantive execution skillset and working knowledge of the Candid product and the details of our customers' pain points
Build and maintain relationships with senior executive customer stakeholders, ensuring that Candid is focused on delivering value for them
Partner with Sales to manage inbound deal flow and strategic growth
Play a critical role in shaping our company culture and help make this the best place we’ve ever worked

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer Relationship ManagementExecutive Stakeholder ManagementCross-Functional CollaborationMentoringRevenue RetentionCustomer OperationsProblem SolvingClear CommunicationHealthcare TechnologyB2B SaaS

Questions & Answers

Common questions about this position

What is the salary range for the Customer Strategy & Operations Lead position?

The salary range is $165,000 - $200,000 USD (Estimated).

Is this role remote or hybrid, and where is it located?

This is a hybrid position.

What experience and skills are required for this role?

Candidates need 7-10+ years of total experience, 2-3 years building/leading high-performing teams in complex environments, experience with senior executive customer relationships, clear communication skills, and enjoyment of cross-functional problem-solving. Healthcare tech, financial services, or B2B SaaS experience is optional.

What is the company culture like at Candid Health?

The role involves playing a critical role in shaping company culture and helping make it the best place to work, with emphasis on developing exceptional talent through apprenticeship and mentoring.

What makes a strong candidate for this Customer Strategy & Operations Lead role?

Strong candidates have a track record of leading teams to deliver business outcomes, building executive relationships, and working cross-functionally in dynamic environments, with clear communication and a motivation to solve customer problems.

Candid Health

Automated revenue cycle management platform for healthcare

About Candid Health

Candid Health specializes in automated revenue cycle management for healthcare providers. Its platform identifies and resolves issues that impact revenue cycles, helping to optimize insurance collections. The platform is designed to integrate seamlessly with various healthcare infrastructures, whether custom-built or commercial. Clients pay a subscription fee for access to the platform, which allows them to streamline their billing processes and improve revenue collection rates. Candid Health differentiates itself by focusing on automation and ease of integration, making it a reliable choice for healthcare providers seeking efficient billing solutions. The company's goal is to enhance the financial performance of healthcare providers by simplifying and improving their revenue cycle management.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$43.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Mental Health Support

Risks

Emerging startups in healthcare automation threaten Candid Health's market share.

Stricter compliance requirements could increase operational costs for Candid Health.

Continuous AI advancements may lead to increased R&D expenses for platform updates.

Differentiation

Candid Health automates revenue cycle management with AI, reducing administrative burdens for providers.

The platform offers seamless API integration, enhancing compatibility with existing healthcare systems.

Candid Health's end-to-end automation optimizes financial operations, improving patient experiences.

Upsides

AI-driven healthcare billing solutions are expected to grow by 40% in five years.

Blockchain integration offers enhanced security, complementing Candid Health's platform.

Telehealth's rise increases demand for efficient billing solutions, benefiting Candid Health.

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