Customer Services Representative - Swedish Speaker at Medtronic

Watford, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Great communication skills (verbal and written) in Swedish and English
Ability to remain calm and demonstrate resilience during pressurized situations
Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
Basic to intermediate level of math skills required to assist customers with their vital statistics

Responsibilities

Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
Resolving technical queries using an array of troubleshooting tools
Ensuring all details are recorded within our Customer Relationship Management (CRM) database
Exceeding customer expectations when handling and resolving inquiries
Always striving for first contact resolution and offering a world-class service
Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting

Skills

Key technologies and capabilities for this role

SwedishEnglishCustomer ServiceTechnical SupportTroubleshootingCRMCall ManagementDiabetes Products

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid role where you will work 2 days from the office in Watford and 3 days from home.

What is the compensation like for this position?

Medtronic offers a competitive Salary and flexible Benefits Package.

What skills are required for this Customer Services Representative role?

Required skills include great communication skills in Swedish and English, ability to remain calm under pressure, computer literacy with MS Office and CRM systems, multitasking ability, and basic to intermediate math skills.

What is the company culture like at Medtronic?

Medtronic emphasizes a life-long career of exploration and innovation, leading with purpose to champion healthcare access and equity, with a commitment to employees at the core of its values and sharing in the success they create.

What makes a strong candidate for this position?

Strong candidates will have excellent Swedish and English communication skills, resilience in high-pressure situations, experience with MS Office and CRM systems, multitasking proficiency, and basic math skills for assisting with vital statistics.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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