Customer Services Rep at Caterpillar Inc.

Yokohama, Kanagawa, Japan

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Finance, ManufacturingIndustries

Requirements

Degree or equivalent experience desired
Basic Understanding of Customer Focus (focuses on developing/maintaining positive customer relationships, discusses internal/external organization differences, cites costs/benefits of customer service, explains importance of customer satisfaction)
Working Knowledge of Service Excellence (provides excellent service, resolves common problems, responds urgently to requests, provides direct service, documents complaints timely)
Basic Understanding of Consulting (explains consultant roles/responsibilities, lists consulting phases, presents professional image, describes consulting process/relationship)
Working Knowledge of Effective Communications (delivers helpful feedback, listens to feedback non-defensively, makes presentations/writes reports, avoids jargon, considers non-verbal cues)
Working Knowledge of Relationship Management (provides prompt responses, monitors satisfaction, alerts team to issues, differentiates relationship roles, works to resolve critical issues)

Responsibilities

Addressing and resolving customer issues and inquiries, ensuring all communication is clearly documented
Identifying issues and determining appropriate course of action for effective resolution
Processing results from analysis of data
Execution of customer service standard processes
Maintaining customer accounts and relationships
Providing first line of support, coordination of services, problem resolution, and/or recommendations on selected products and services

Skills

Customer Service

Problem Resolution

Customer Focus

Service Excellence

Data Analysis

Account Management

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

Land your dream remote job 3x faster with AI

Try Jobo Free