d) at Penumbra Inc

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

MedTech, HealthcareIndustries

Requirements

2–3 years of experience in a leadership or supervisory role within Customer Support or Operations
Proven track record in driving operational performance and managing teams in a structured, results-oriented way
In-depth understanding of customer service processes — ideally in the MedTech industry

Responsibilities

Lead and coordinate the daily operational activities of your team, ensuring expected performance levels are consistently met
Foster a culture of operational excellence — optimizing workflows, balancing workloads, and ensuring adherence to procedures
Provide hands-on support and guidance, acting as a subject matter expert and trusted advisor to the team
Be fully operational yourself — capable of taking over tasks and ensuring business continuity when needed
Coach, motivate, and develop team members to achieve their full potential and deliver outstanding service
Collaborate with internal stakeholders (Sales, Supply Chain, Finance, etc.) to ensure efficient order-to-cash (OTC) processes and smooth communication
Identify and drive process improvements to increase efficiency and service quality
Manage escalations within your operational scope, resolving issues quickly

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipOperational ExcellenceCoachingPeople DevelopmentService Delivery

Questions & Answers

Common questions about this position

What benefits are offered for this Customer Service Supervisor role?

Benefits include an annual fitness subsidy, comprehensive Employee Assistance Program, two weeks of paid Family Care Leave, extra paid time off on December 24th and 31st, Employee Stock Purchase Program with 15% cashback, accident insurance, private health insurance with Luxmed Premium for you and dependents, and a pension scheme PPK where Penumbra pays 1.5% of your monthly gross salary.

Is this Customer Service Supervisor position remote or based in an office?

The role is based in Warsaw, requiring on-site presence to lead a local Customer Support team.

What skills or qualities are needed for the Customer Service Supervisor role?

Candidates should thrive on structure, efficiency, and people development, take a hands-on approach, and excel at turning operational challenges into opportunities for improvement.

What is the company culture like at Penumbra?

Penumbra fosters innovation, teamwork, and initiative in a dynamic, inclusive environment with a flat hierarchy, diverse talents, and a supportive team that encourages personal and professional growth.

What makes a strong candidate for this Customer Service Supervisor position?

Strong candidates excel at leading teams, driving operational excellence, coaching and supporting team members, and ensuring high-quality service delivery.

Penumbra Inc

Develops medical devices for vascular conditions

About Penumbra Inc

Penumbra Inc. specializes in creating medical devices aimed at treating neurovascular and peripheral vascular conditions. Their products, such as the Penumbra System and the Indigo System, are designed for use in hospitals and clinics, helping healthcare professionals address issues like stroke and other vascular diseases. These devices work by providing advanced tools for interventions in neurology and vascular surgery, allowing for effective treatment options. Unlike many competitors, Penumbra focuses specifically on these specialized areas, ensuring their products are tailored to the needs of medical professionals in these fields. The company's goal is to continuously improve and innovate their medical devices to enhance patient care and support healthcare providers in delivering effective treatments.

Alameda, CaliforniaHeadquarters

2004Year Founded

$116.7KTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Parental Leave

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Recent layoffs in the Immersive Healthcare division may indicate financial strain.

The EMBOLIZE trial could divert resources from core product lines.

Regulatory challenges in Europe may impact sales of new products like BMX81 and BMX96.

Differentiation

Penumbra offers a comprehensive range of neuro and peripheral vascular devices.

The company focuses on innovative solutions for stroke and neurovascular disease treatment.

Penumbra's global presence spans North America, Europe, Asia, and Australia.

Upsides

Growing demand for minimally invasive procedures aligns with Penumbra's product offerings.

The global neurovascular devices market is projected to grow at 8.5% CAGR until 2030.

Penumbra's European launch of BMX81 and BMX96 expands its market presence.

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