Customer Service Specialist - Medical Devices (on-site) at Abbott

Warsaw, Woj. Mazowieckie, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Secondary school or University degree
Knowledge of SAP is strongly preferred
Previous experience in Customer Service or similar would be a strong asset
Prior experience in international, corporate environment preferred
Fluent Polish and English - both written and spoken
Knowledge of Microsoft Office
Team player with strong communication skills
Customer and service orientation
Ability to manage multiple tasks and to meet deadlines
Sense of initiative and adaptability to permanent evolving organizations
Sensitive to the importance of the product
Ability to work from the office on a daily basis (Mokotow)

Responsibilities

Receive & process orders for all customers which are received by telephone
Handle customer complaints and perform investigations
Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager
Issue required credit notes for returns and complaints within the official procedural deadlines
Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency
PER processing and follow up in collaboration with sales reps
Receive & process orders for all customers which are received by e-mail, fax or post
Follow procedures related to the receiving, checking and creation of the sales orders/invoices
Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing
Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines
Master Data Maintenance (customer, materials, prices)
Actively participate in any required product tracking research when required
Support quality and sales department in FSCA (Field Safety Corrective Action) implementation
Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
Compliant with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation
Manage all daily activities in customer service independently

Skills

Key technologies and capabilities for this role

Customer ServiceOrder ProcessingComplaint HandlingPricing InquiriesBilling InquiriesTelephone SupportService Requests

Questions & Answers

Common questions about this position

What compensation and benefits does Abbott offer?

Abbott provides competitive salaries, bonus potential, and an excellent package of benefits including sports' card, life insurance, private medical care, stock purchase plan, and many others.

Is this customer service role remote or on-site?

This is an office-based role requiring regular presence in the Abbott office in Warsaw, Mokotow.

What skills are required for the Customer Service Specialist role?

The role requires being motivated and people-oriented, ability to manage daily customer service activities independently, handling order processing, customer complaints, pricing inquiries, invoicing, and compliance with internal processes like the Abbott Quality System.

What is the company culture like at Abbott?

Abbott fosters a culture where you can do work that matters, grow, learn, care for yourself and family, be your true self, with career development opportunities, and is recognized as a great place to work, one of the most admired companies, and best for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this customer service position?

A strong candidate is a motivated, people-oriented individual capable of independently managing daily customer service activities, handling orders, complaints, pricing, invoicing, and ensuring compliance with processes like the Abbott Quality System.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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